Most Sites Don't Ask To Add Password

chobo2 · June 3, 2021, 5:54pm

Hi

Is anyone noticing when they are registering for a new account that Bitwarden is not asking to save the username and password?

I noticed it more lately that is not asking it.

I am using Edge browser.

Roxanne_Altobelli · June 6, 2021, 10:05pm

All the time. That’s actually why I’m here looking for any advice about

chobo2 · June 7, 2021, 8:13pm

hmm no one from bitwarden has replied. Not sure if this is only our issue or everyone. If someone would respond then we could go on to figuring what they would like to see so they can debug and figure out what is going on.

tgreer · June 7, 2021, 8:17pm

The biggest thing that causes some confusion here is when the vault is locked, at which time the extension won’t prompt you. BUT - we are tracking sites that don’t prompt for saving here:

github.com/bitwarden/browser

Bitwarden does not prompt to save or update credentials

opened 09:39PM - 18 Feb 21 UTC

cscharf

enhancement help wanted

## Describe the Bug We are aware of many sites' login forms where the Bitward…en browser extension either on a single platform/browser or multiple will not prompt the user to save a new password or update an existing password. This is something the Bitwarden team is actively working on but need your help as a community and active Bitwarden users! ## Expected Result When you enter new credentials into a login form, or register for a new user account on a site, you should be automatically prompted to save those credentials upon submission by the Bitwarden browser extension. When you update your password on a site and you have a matching login in your vault, you should be automatically prompted to update those credentials upon form submission. ## Actual Result This works most of the time, but not always and it can depend on _many, many_ factors. Some sites simply don't work, some don't work consistently and others who knows. This is what we're aiming to fix! ## Call to Action Below is a link to a Google Form that we have created for capturing information that will help us track down all of these login pages and registration forms where Bitwarden has failed to prompt you to save those credentials. You may submit as many as you like, just please help us help you and the community by providing meaningful information and only those sites/pages where it legitimately doesn't work. [Report failure of prompt to save credentials](https://forms.gle/tJXZSr4WwDqjq6vv5) If you've been sent to this issue because another issue you had open was closed as a duplicate, thank you for taking the time to submit the issue to us, however we truly need to track this under a single item in aggregate fashion so we can manage it holistically and ensure we're taking broad measures that will improve this behavior with the maximum benefit to all. Please consider using the linked form above to submit the prior sites you had reported in the issue closed.

chobo2 · June 21, 2021, 5:20pm

hmm, good to know with it not being unlocked (though something should be done to tell people they are locked and it wont’ be saved) but I don’t think that is always why it is not working for me.

I was just unlocked and it still did not ask to save login.

mdc1022 · June 21, 2021, 5:33pm

The same thing happens to me only occasionally. It is pretty good at asking IF I want to save if I update a password. But occasionally if I have a new account and make a user id & password, it won’t ask to save.

frank1940 · June 21, 2021, 8:10pm

Let me begin by saying that I came from LastPast and it often had the problem of not prompting to save me login information! (I got to the point where I was using Notepad to save the password until I was sure that LastPass was going to capture the info!) I was actually pleased that Bitwarden had another way to generate a new login that works every time. Here is a link to a video which shows how to do that:

https://www.youtube.com/watch?v=TREdS8iq6Qg