haneef95
November 22, 2021, 2:12pm
1
Hi,
When logging into a service with a new credential, Bitwarden asks to update that credential as opposed to asking for it to be added as new.
Could this be fixed please?
Thanks
tgreer
November 22, 2021, 2:27pm
2
Depending on the scenario here, you may want to add this to the existing GitHub issue - we’re tracking lots of sites to determine patterns, etc.
opened 09:39PM - 18 Feb 21 UTC
enhancement
ux
## Describe the Bug
We are aware of many sites' login forms where the Bitward… en browser extension either on a single platform/browser or multiple will not prompt the user to save a new password or update an existing password. This is something the Bitwarden team is actively working on but need your help as a community and active Bitwarden users!
## Expected Result
When you enter new credentials into a login form, or register for a new user account on a site, you should be automatically prompted to save those credentials upon submission by the Bitwarden browser extension. When you update your password on a site and you have a matching login in your vault, you should be automatically prompted to update those credentials upon form submission.
## Actual Result
This works most of the time, but not always and it can depend on _many, many_ factors. Some sites simply don't work, some don't work consistently and others who knows. This is what we're aiming to fix!
## Call to Action
Below is a link to a Google Form that we have created for capturing information that will help us track down all of these login pages and registration forms where Bitwarden has failed to prompt you to save those credentials. You may submit as many as you like, just please help us help you and the community by providing meaningful information and only those sites/pages where it legitimately doesn't work.
[Report failure of prompt to save credentials](https://forms.gle/tJXZSr4WwDqjq6vv5)
If you've been sent to this issue because another issue you had open was closed as a duplicate, thank you for taking the time to submit the issue to us, however we truly need to track this under a single item in aggregate fashion so we can manage it holistically and ensure we're taking broad measures that will improve this behavior with the maximum benefit to all. Please consider using the linked form above to submit the prior sites you had reported in the issue closed.
haneef95
November 22, 2021, 11:09pm
3
oh! sorry, can’t remember the exact site now. Just quickly fed back to the forum.
It’s either login.microsoftonline.com or company.sage.hr.
There was some existing credentials for that site in Bitwarden, and when logging in with a new credential, it only gave me the option to update another credential, as opposed to giving me the option to add as well.
Maybe, if the option to update was always there (if the domain is matched with an existing record in the vault), the users could decide on an individual case basis?
