Bitwarden 2025.5 MacOS - TouchID is not working anymore

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1

Hello,
after installing Mac app 2025.5 if see a new problem/bug (beside the font problem with Zero and uppercase letter O - New font in Bitwarden 2025.5 for MacOS)

  • The TouchID does not work anymore. After scanning the finger I get an error message (“unknown error”):
    Bildschirmfoto 2025-05-30 um 09.55.34
    Bildschirmfoto 2025-05-30 um 09.55.34688×376 16.1 KB

    I changed some settings (without TouchID, with TouchID …), but still I get this error message.
    Greetings,
    Claus
2

Hi there, if the issue persists after reinstalling both Bitwarden clients and disableing/renabling the biometrics/integration setting in both apps, please open a ticket with the support team so they can look further into the issue: Help Center | Bitwarden

3

I am getting the same problem after the update yesterday! I have Mac book Air 15 inch with my operating system fully updated. And I have unstalled the app and reinstalled it

4

Same here. Login with Touch-ID not possible. Same error. The macos desktop app. Deinstallation and new installation of the Bitwarden-app brings no change.

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5

I got this message from the support: " Please turn off the Unlock with TouchID option, then log out of the Bitwarden desktop app. Then restart your device. After your device powers back on, and you log in to the Bitwarden desktop app, are you able to enable the TouchID option again? And does it unlock as expected?"
Of course it does not help, still same problem.

I wonder, does the “Other device LogIn” work? Here it does not. :frowning:

6

" Please turn off the Unlock with TouchID option, then log out of the Bitwarden desktop app. Then restart your device. After your device powers back on, and you log in to the Bitwarden desktop app, are you able to enable the TouchID option again? And does it unlock as expected?"

Here the same, it does not help, still same problem.

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7

One remark as addendum: I have the same problem on my MacStudio and my MacBook!

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8

Too bad. :(.
I recommend to create a ticket on the Bitwarden homepage (support page).

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9

Ticket has been created.

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10

Prior to this update both Touch ID and my Apple Watch were able to unlock the Safari plugin. After installing the update only Touch ID works - my watch doesn’t offer the double-click option to unlock any more.

Tried uninstall/re-install but still the same.

11

Seems there is now a new GitHub issue matching your descriptions regarding MacOS:

2 Likes
12

After a few queries from the support, my ticket is now assigned to the engineers.

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13

For those experiencing this issue, it would be helpful to know if you installed the app from the App store or via direct download. Thank you!

14

App Store, German version.
What the main difference between the version from the App Store and the download version from the Bitwarden website?

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15

For those experiencing this issue, it would be helpful to know if you installed the app from the App store or via direct download. Thank you!

From the app store in my case.

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16

Thanks folks - we have replicated the issue and are working on a fix.

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17

I have tried:

Appstore
Bitwarden site version
Homebrew installation

In all cases the same error.

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18

Good to hear, @Micah_Edelblut, thank you.
I recommend to optimise the testing phase because not the first time we see such a bug (problems with TouchID).

19

Thank you, this is in discussion.

For now, it is worth noting that turning off PIN should make touchID work again.

20

@Micah_Edelblut :No, not here. I turned PIN off, and yes - I see TouchID instead. But it ends in the same error message. I tried different settings (PIN/TouchID/MasterPW on/off) but TouchID never worked.

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