Cannot access premium features - already paying for premium family plan - Org deleted

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New user here trying to set up things for two person family. I got confused about Organization management and deleted my default Organization :grimacing:

I created a new one, but now it appears that I cannot access any Family Plan premium features.

I bought the yearly family plan subscription last month. When I login to the customer portal I see this:

Password Manager - Families Plan
$40.00 per year
Your subscription will be canceled on January 26, 2026.

However, when I login to the password manager at https://vault.bitwarden.com
I see this banner at top of screen:

Upgrade your account to a Premium membership and unlock some great additional features. [Go Premium](Bitwarden Web vault

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@kcalmond Welcome to the forum!

What URL are you using for that?

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I would reach out to customer support. This sounds like they may need to reattach your plan to your vault.

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Or OP may be using an MSP. As @Nail1684 alluded, Bitwarden doesn’t have a “customer portal” that is distinct from the Web Vault.

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Your family organization paid plan is attached to the organization you paid it for, not to your bitwarden account.

If you deleted that organization and later created a new one, you will need to ask support to reattach your (now disconnected) paid plan to the new organization (been there myself a couple of months ago with a test account+org I used to have).

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