I’m trying to get a friend to use Bitwarden again as he struggles to remember his passwords. But I must say that BW does not make it easy. He created an account a while back but struggled with it, so I persuaded him to give it another go. The issue now is that he’s not sure of the master password, his hint is obvs not specific enough and he’s also falling down with the horrible Captcha process. Sometimes it says to refresh but there’s no refresh button!
Also Captcha uses confusing colours to highlight picture selections (for the colour blind), very US-centric terminology and the images are also unclear and just plain awkward to decipher.
Thank you for your feedback - I will share it with the team. For color blind individuals or others with accessibility needs, they can use hCaptcha Accessibility Access to use an accessibility cookie and skip hCaptcha challenges (on desktop and mobile).
As for the refresh button being missing, I haven’t come across that issue specifically, but if it is coming up often, your friend can reach out to our support team for more assistance.
I would also ask him if he ever set up emergency access? That might be another way to regain access to his existing account.
Tx for the info. I’ll get my friend to try again soon. When he set it up, obvs I wasn’t going to look over his shoulder to help with the registration process, so he was left to his own devices and that may be the reason that the password hint was too vague.
I think this an area where folks could do with some ‘best practice’ guidance with the registration form on what to use (and why). No one likes filling in forms and so it’s too easy to rush through them without the due consideration required. Also the impact of forgetting the master password may not be obvious. Luckily it seems one can delete the BW account and start again (with no impact in this case since his vault is empty).
I genuinely think this is the most horrible captcha i have ever tried to solve. I think this needs to be changed. Most of the time the images look so confusing.
I agree that the captcha is dated and annoying, like many sites. It’s not just Bitwarden. I wish more sites would move to the newer captcha method of dragging a puzzle piece to its correct location. It’s fast and accurate each time.
Hello, I just wanted to second this to increase its visibility on the roadmap. I signed up for an account today and had to complete the captcha three times. The first I had to choose between hot dogs and German brat wurst. I failed. The second time I got it right by basing my choices on size. The second time I had to choose between t-shirts with fuzzy photos of dogs and fuzzy photos of cats. There was very little difference and I’m not really a cat person but I was able to get it in one try.
For all three I had to do two pages so I think I didn’t do very well and it’s having me wonder if maybe I am a robot and no one has told me? I’ve heard that happens sometimes.