I am an Android user. Suddenly, I cannot use Bitwarden on any of my Galaxy Android devices anymore. It is not recognized in the Naver Whale browser whatsoever. How can I fix this?
I have enabled the autofill service and inline autofill option in the settings, as well as the accessibility service. I have also set Bitwarden as the default password service on Android.
My smartphone is a Galaxy S25 Ultra running Android 15 with One UI 7.0. I also use a Galaxy Tab, specifically the Galaxy Tab S9, running Android 14 with One UI 6.1.1. I am certain I was using the feature on my Galaxy Tab just a few days ago, but suddenly, it stopped working.
Chrome worked after applying the following solution. However, this cannot be applied to the Whale browser. The solution is as follows:
Go to: brave://flags
Search for “Enable the setting to provide a virtual view structure for Autofill” and enable it with the option “enabled without any compatibility check”.
Restart the browser (it’s best to force quit).
A new menu should appear in settings below “Downloads” called “Autofill Services”.
In that menu, select “other providers”.
Restart the browser again.
EDIT:
The team is investigating reports of autofill issues, can you share more on which autofill settings you have enabled in the settings menu? Autofill service/inline/accessibility etc.
If you disable inline, does the overlay work?
Do you have “Show suggestion strip” under “Text correction” enabled in the gboard settings menu?
Have you tried reinstalling gboard?
Don’t hesitate to contact support at Help Center | Bitwarden to provide additional detail.
I had inline autofill turned on and the popup stopped showing up. I turned off inline and everything worked again…
However, previously I had these two options available to use at the same time. They weren’t exclusive for me. I could have both the on-screen popup and the Inline showing. I don’t remember how long ago it was, but it was that way for a few years until maybe this year.
There is no reason that this behaviour should have been changed.
These are two, separate options in the menu which can both be toggled on.
There is no help text indicating they are exclusive.
there is no visual signal e.g. Toggling one option on greys out the other.
They are often useful for different scenarios. For example, I have loads of logins to certain sites and inline is unclear, the popup is much easier.
The inline is faster for simple logins and creating new logins.
the popup box often detects fields that inline does not. But if I have inline turned on, the box never shows even if a field could be detected.
the user should be able to decide what combo suits them anyway.
This should be returned to its previous behaviour.
→ there is no specific slider to activate the “overlay/pop-up” – but indeed, if “inline” is activated and it can’t be shown, it should fall back to the “overlay” (“Otherwise, use the default overlay.”)
I think here (in the “after” video), we can see the next change: it can be chosen between “inline” and “pop-up” → and I’m not sure myself, if there still will be a fall back to “pop-up” when one choses “inline”
I’ve been using SwiftKey since I’ve had bitwarden and I have never experienced this issue, so I don’t think the problem lies with my chosen keyboard. Also changing keyboard doesn’t change anything.
There are so many reports of the functionality having been changed that it’s clear an issue has been introduced. The fluidity with which bitwarden used to work has been noticeably interrupted.
The “Otherwise…” setting does not work at all. That’s part of the problem. The options now work exclusively. The inline option prevents the pop up box from showing entirely, even when inline does not work.
If it’s three months old, maybe it didn’t work that way previous to three months ago? I thought it was a bug that would be fixed. It happens, but after months of the issue remaining I came here. I can’t remember if it was the redesign or something else tbh.
What I know is that, previously, both settings could be turned on and displayed when necessary. Now it’s one or the other entirely.
EDIT: For me, the issue is something like this:
The inline prevents the default popup dialogue from showing.
When Inline doesn’t work, it is meant to switch to default and/or accessibility, but doesn’t.
The Bitwarden quick-tile action uses accessibility to work, but it uses the default popup which is being prevented by inline.
Previously, accessibility could override in line but it no longer can. Idk
