Usability issues (UX) in redesigned UI (2024.12.0)

They said this is on purpose. You shouldn’t need to autofill credentials from a website not already included in the login. If there were an Autofill button for all websites, it would be easy for someone to not notice they’re on, for example, a phishing website that looks like the real website.

If, on the other hand, the login works on a second website too, then the user can click the same three-dot menu to add the URI to the login item and be sure that whenever Bitwarden suggests them o autofill, it’s almost always safe.

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IF YOU PREFERRED THE OLD DESIGN:

  • Bring back old autofill behaviour:
    Go to Settings > Auto-fill > Enable "Click items to autofill on Vault view”
  • (If you don’t see that option, you might have to wait a few days for the update to be released. Check back later.)

Here are some other suggested settings to tweak!

  1. Go to Settings > Appearance and:
  • Enable “Compact mode”
  • Enable “Show quick copy actions on Vault”
  • (optional) Set “Extension width” to Wide
  • (optional) Disable “Show animations”
  1. Then navigate back to the Vault tab and click once on the button next to the search bar (this will toggle the visibility of search filters).

CARDS & IDENTITIES IN AUTOFILL SUGGESTIONS

As suggested by @Nail1684 (link):

If you want your cards and/or identities to always appear next to the suggested autofill logins:

  1. In the Vault section: For the card or identity, click the kebab menu (three dots) > Favourite
  2. If you have many cards or identities, use the filters next to the search bar to find all of them
  3. Repeat (1.) for each item: they will now always appear below the autofill suggestions in alphabetical order!

HIDE ALL VAULT ITEMS

If you don’t want all your logins to be displayed when you just want to autofill, you can:

  • Create a blank item, for example called “A” or “Z”
  • Favourite the item (three dots > Favourite)
  • In the same three dots menu, use the Clone function to duplicate the items until the vault items are hidden.

Bitwarden has also created a list of their own to help users revert some UX changes

11 Likes

Regarding the auto-fill “inconsistency”:

I can understand that - but it is nonetheless possible for every entry to force auto-fill. To add that “complexity” (finding it in different places etc.)… I don’t know if that reaches it’s goal of “more security”.

I can already sense that my suggestion now will be highly unpopular for various reasons (more prompts interrupting the flow, “educating the user”…), but I would prefer

  1. make the forced auto-fill option consistent
  2. check for every forced auto-fill action whether it is done on a site matching one of the URIs or not
  3. a prompt about the “risk” of forced auto-fill in case of using it on a non-matching site

Making the forced auto-fill slightly more difficult to use makes it only more complicated and doesn’t communicate the “risk” at all for e.g. new users. (And that this kind of auto-fill is regarded as an usecase for exceptions and most of the time not for regular usage… websites where the regular auto-fill doesn’t work, would be an exception in itself here of course)

:thinking:

1 Like

The vault text is very small and I don’t see a way to make it larger. This is a terrible experience for people like me with vision impairments. I also don’t understand the need for a fill button, but it doesn’t meet minimum WCAG requirements for accessibility and is also very difficult to use.

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It doesn’t convey risk, it’s just there to say “This is not the website you told us to autofill. If you’re sure, you can just force it manually without being prompted by us”.

It would also be annoying to have a button that’s almost always useless be the most prominent for each item. I use Clone much more often that Force autofill, but imo it doesn’t make sense to put “Clone” in such a prominent position. Do you autofill on websites not included in your login items so often?

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What happened to my beloved bitwarden? This new ui is high friction and no good.

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Follow these steps if you don’t like the new design: Usability issues (UX) in redesigned UI (2024.12.0) - #107 by FaviFake

Two things to that:

  • I neither argued for nor against the auto-fill button - I just argued for consistency to reach it
  • No, I almost never use auto-fill on websites not included in my login items

Guys from Bitwarden, all you needed was to slightly adjust the colors and fonts for fashion. Why did you kill your extension with your redesign?

You removed the buttons for copying the login, password and OTP, and made a Fill micro button that is impossible to hit. What’s the point?

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I don’t think there was a UX designer involved. This is just horrible.

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This doesn’t work at all, no changes.

I don’t understand this hate. With 12.2, I think the extension is almost perfect and a much improvement to the one before. I like it a lot.

There are some issues sure, but those will surely be fixed (now my Identities and cards don’t show up as autofill suggestions anymore, and it would be great to have the different colours back for special characters and numbers).

Great work Bitwarden Team!

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I just rolled out Bitwarden to a lot of new people in my organization before the 2024.12.0 update.
The update just hit us and now the users are totally confused on how to navigate the extension and I do agree with them.

From a UX standpoint, when you enter the vault it feels weird to have to navigate to the Folder or Collection drop down (which feels like filters) and feels that this informaiton should be presented in the main interface of the vault like it was previously in 2024.11.0.

My users also find it weird that all their items are listed in the main vault screen even though they have them in a folders. They were used to only items that weren’t in a folder listed in that view. This told them if their items were organized or not.

It is also confusing becasue if my users have items that are saved both in a collection and a folder, they do not know which one to navigate to.

As a solution, if you wont go back to what it was in 2024.11.0, then at least have a single drop down. In that single drop down, you will then choose from either your personal vault or the organization.

If you choose the organization, then you would be able to choose folders or collections and then from there it would start the navigation of your folder structure or collection structure.

Proposed Solution:

Another thing they find weird is the action buttons. Why is the New action button on top and the Edit action button on bottom. The action buttons should be in the same place for simplicity.

Proposed Solution:

The last thing my users have mentioned to me is that when they open the extension and go to pop it out, the pop out button feels cramped and smashed in there compared to how it was before.

I think by simply centering the word Vault and moving the pop out button to to where the word vault was would achieve what Bitwarden was trying to achieve.

Proposed Solution:

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Earlier this morning my extension was rolled back, and just in the last hour or two I have received a new version which hasa setting for “Show quick copy actions on Vault”
I know others had different complaints, but this was my biggest complaint by far from my users who use the browser extension.

So I just want to give big props to the Bitwarden team for hearing us out about this point and coming up with a solution to this change within a very reasonable amount of time. :+1:

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Yeah, but I believe that’s simply hard to achieve when the same button is at the same time the MOST important action in one view, and one of the least important in another view.

New UI is terrible. I still haven’t gotten used to clicking inline “Fill” button to fill password. That “Fill” button is small. I still “accidentally” open the “View Login” page by simply clicking the item… and in the “View Login” page, why there’s only “Edit” button, why not add “Fill” button so I don’t have to go back and then aim for the small “Fill” button again.

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I like your idea, and to take it further, I think that in the “View Item” view, the action bar in the bottom row should also have buttons/icons for all overflow (kebab) menu items that cannot be accessed within the “Edit Item” view:

Fill Fill & Save Clone Edit        🗑

I agree, except I think these actions (except Fill) should be hidden in the same three-dot menu, now in the rightmost corner. We’ve seen what happens when Bitwarden makes all the options visible lol

In the browser extension (which is what @xiixexe and I are talking about), the “View Item” view does not have a kebab (overflow menu) “in the rightmost corner” (or anywhere else in that view, for that matter). The whole point is that if one clicks the item name in the Vault view by mistake (thereby opening the “View Item” view), then the actions should be available without having to first click the < arrow and then click the Fill button (or in my case, click the kebab icon second, and click the “Fill & Save” or “Clone” options third). So instead of a mistake causing the number of required click to double from two to four, making use of the action bar at the bottom of the “View Item” view would keep the number of required clicks to only two.

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@avbiii had it right: It makes sense for cards and identities to always show the Fill button (in addition to login items that have at least one matching URI).

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