Firefox extension blank when logging in with device

Gumball1486 · April 3, 2023, 4:53pm

Hello,
I am using the Firefox extension version 2023.3.0 on two Windows 11 computers. Everything works fine except when I try to login using a device. When I login with a device, the login is successful, but the extension window goes completely gray with no buttons, no password nothing at all. Since there are no buttons in the extension, the only way I can get back into Bitwarden, is to close the entire browser then login using my password. When logging in using password, everything works as expected. I have tried re-installing Firefox and re-installing the extension. As previously mentioned this is happening on two windows 11 computers. Has anyone seen this before? Any ideas on how I can get this to work?

bw-admin · April 6, 2023, 1:33pm

Hey there, if you experience this consistently and a reinstall is not solving the issue, can you post a bug report on Github with steps to reproduce for the team to investigate? Issues · bitwarden/clients · GitHub

jupiter · May 18, 2023, 8:02am

According to

github.com/bitwarden/clients

Firefox web extension stop working after log in with device

opened 10:24AM - 27 Feb 23 UTC

SirNemesis

bug browser

### Steps To Reproduce 1. Go to the firefox extension 2. Click on 'Login wit…h device' ( not master password ) 3. Close the extension 4. Open the extension again ### Expected Result Normal extension's menu with the 5 icons at the bottom level ect.. ### Actual Result The extension's menu is dark, no buttons, nothing ( see screenshot ) ### Screenshots or Videos ![Capture d’écran (1)](https://user-images.githubusercontent.com/82703909/221536945-f094dcd1-366a-4b95-b45f-0f0ead38ee56.png) ### Additional Context Everything works normally when login with master password. When login with device, the extension works the first time ( immediately after login ) but stops working after closing the extension. When opening the extension again, ithere is no buttons nor icons, nothing. ### Operating System Windows ### Operating System Version 10.0.22621 Build 22621 ( Latest update of Windows 11 on 27/02/2023 ) ### Web Browser Firefox ### Browser Version 110.0 (64 bits) ### Build Version 2023.2.1 ### Issue Tracking Info - [X] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

Bitwarden engineers can reproduce the error and are working on this issue.
Are there any news ?

se4203 · August 29, 2023, 9:53am

I had this exact issue as well.
Surprisingly bw still worked in private windows.
I was able to “reset” the plugin by just disabling it and then immediately enable it again.

Onsibus · September 21, 2023, 7:29am

Hi,
I had the same issue, but it appears to be resolved for me now.
Firefox 117.0.1
Bitwarden 2023.8.3

Gumball1486 · September 22, 2023, 2:51pm

Yep appears to be resolved for me too! Thanks for posting this, I had stopped trying to use login with device on Firefox until I saw your post.

Biduleman · February 27, 2025, 8:14pm

I have the same issue with Bitwarden version 2025.2.1 and Google Chrome version Version 133.0.6943.141 (Official Build) (64-bit) running on Ubuntu 22.04.5 LTS.

Nail1684 · February 27, 2025, 10:27pm

@Biduleman Welcome to the forum!

Did you try to deinstall and reinstall the Bitwarden extension?

Biduleman · February 27, 2025, 10:41pm

Yes, sometimes it solves the issue, sometimes I need to reboot. But the issue always come back. I finally decided to check if I was alone and saw this thread so I gave my info hoping it could help.

PhredE · March 9, 2025, 10:02am

We do need to keep this topic alive.
I’ve had the blank dropdown in Firefox here repeatedly, and it still obtains.
No acceptance of ‘Should BitWarden save this login?’ and then the consequent popup helps, because that new popup is blank too.
Windows 10 22H2 with Intel i7, 16 GB RAM, nVidia display driver 527.70 updated yesterday, Saturday 8th March 2025. Running as Standard User.
Something is seriously wrong, BitWarden. Attention, please.

acfarrer · March 11, 2025, 11:07am

Same issue here: Win10 22h2, Firefox v136, Bitwarden 2025.2.0

Blank grey panel but BitWarden is active using right-click context menu. Is this a rendering problem ?