I have an issue where I am trying to use another browser and I cannot receive the verification email. I sent an email to support but I never got a response from the Bitwarden team. I have looked in my junk, spam etc. I have tried over the course of 3 weeks. It never works. I did a search here and see the issue happened to someone else but the Bitwarden team fixed it on their end. Any way I can get support? Thanks!
cdr
Hi there, do you have a ticket number that I can follow up on? Just to confirm, you’re unable to log into the web app?
Hi - I just tired the web portal and I receive the same prompt “We don’t recognize this device. Enter the code sent to your email to verify your identity” — Maybe I did not contact support correctly as I did not get a trouble ticket - I used the contact Us on the Bitwarden website. I will try to open a ticket now. Thanks , CDR
Maybe I am not smart - I am poking around I cannot find where i can open a ticket. CDR
You can use the contact support button in the sidebar here: Help Center | Bitwarden
I have just done that. But i did not get an email with a ticket # of any sort. I also did that 2 or 3 weeks ago.
CDR.
If the web form is not producing any results, you can also try sending an email directly to <support@bitwarden.com>.
thank you. I will try that