Web vault contents not loading - Self Hosted

Ask the Community Password Manager
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1

After upgrading to the latest version, we have seen an issue pop up where the contents of both the web vault of a user and the organization fail to load.

As you can see from the screenshot, it just continues to spin.

I’ve checked the event logs on the site along with nginx, docker, mssql, etc. logs and nothing popped out.

Eventually the vault loads and works as intended. This only started occurring since the latest upgrade to 2023.12.0.

2024-01-05 08_26_01-Greenshot
2024-01-05 08_26_01-Greenshot1374×633 33.8 KB

2

Log out and log back in.

3

Yeah that seems to fix it. Why does it occur in the first place though?

4

Not sure, but I’ve seen a lot of reports of this recently. Something in the way that the client apps/extensions communicate with the server (e.g., information within a session cookie) was broken by the update but is fixed by refreshing the connection.