Usability issues (UX) in redesigned UI (2024.12.0)

Thanks for the feedback, all, just a reminder that you can customize your experience using the following settings.

  • Autofill behavior: Settings > Autofill > Click items to autofill on Vault view
  • Copy action: Settings > Appearance > Show quick copy actions on Vault
  • Compact mode: Settings > Appearance > Compact Mode (can also adjust the width here)

@cxlobo do you have any specific suggestions for the theming that you would like passed along to the team?

@raj Can you share more on the issue with the password generator icon?

Hi. @dwbit.

Thank you for your suggestions on customizations. However, in my humble opinion. the design is bad. It’s ugly and cluttered. I know that you tried to create a single theme for everything (website, app, extension etc), and I really appreciate this effort. However, the final result was not good.

Too many borders, shadows, cards, icons, too many of everything. It’s just bad design.

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Aren’t the first 2 addressed at least partially by compact mode? Also, the general number of icons should have been reduced in the new design, not increased. What are you referring to, specifically?

It’s cluttered. This is what I mean. The whole concept of design is bad, for me, in my opinion. “Clean design is design style that is simple, uncluttered, and easy to understand. It’s often characterized by white space, a limited color palette, and simple typefaces.”

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I don’t care about the design so much, given the choice I’d prefer the old one - but I can live with the new one.

But the reliability, what the hell happened!?

Been a paying user for many many years now, but seriously considering switching to something else.

All apps incl. the browser extension are so buggy it’s almost amazing.

  • Biotmetrics stops working all of a sudden and I have to disable/enable it to get it working again.
  • Once logged in I just get an infinite spinner, have to close and reopen to get it to load.
  • Autofill stopped working entirely.

I have all the latest versions and I’m on a Macbook Pro M3 for crying out loud!

Someone needs to get fired.

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… do you use Chrome as your browser? - Because what you describe, sounds like a known problem with Chrome, that affects mostly Mac users… see here (there are also possible solutions): Chrome extension takes forever to load UI after authenticating and is extremely slow and unresponsive

I get the old UI wasn’t shiny, but it was very functional. The new UI makes everything a little more difficul and take a bit more time.

The tiny fill button is just irritating, and removing the categories from the “home” screen removed one of my favorite features about Bitwarden.

Ultimately, this change convinced me to try out ProtonPass since I already pay for ProtonMail, and I’m likely going to stay. While it doesn’t have some of the features the BW has, it has what I use most often and, at least for me, a subjectively better user experience that’s more responsive in Brave on Apple.

I disabled auto-renewal on my subscription, but for $10/yr, it’s probably worth it to keep around as a backup.

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Thanks for the recommendation, I’ll check out ProtonPass.

I’ve given it time to adjust to it. I’ve tried the new “settings”. I’ve given feedback on this forum. I’ve given feedback to support (who gaslights me). I’m done with this product

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the placement of the icon looks wrong and should be revereted/siwtched opposite because i think i am clicking on copy icon but i keep clicking on regenrate icon. previously this was not the case if i remember. also this generator page not get closed so if i click the bitwarden extention to copy a site-specific password, the password generator page was/remain open.

I use Brave. Does that count?

From what I read, it’s mostly Chrome itself - but I think there were a few who had the same/similar problem with other Chromium browsers, too. So possible, but I’m not exactly sure. - If you have the same symptoms like in the thread I linked previously, probably the best thing you can do is, add your experience to this GitHub bug report directly (as bugs get tracked on GitHub):

Either you’re misremembering, or you’ve not explained your complaint clearly. Here is the old design (the icons are: check for compromise, toggle visibility, generate new password):

image

 

In contrast, here is the new design (the icons are in the exact same order):

image

 

Neither UI has a copy icon for the Password field in the Edit Login view. If you want access to the copy icon, then stay in the View Login view, and do not click the Edit button:

Old UI:
image

New UI:
image

 

The only thing that has changed about the button/icon placement is that the new UI only shows the :heavy_check_mark: icon for checking password compromise when in the Edit Login view (not on the View Login view).

I did a search of this topic and can’t find any mention of issues experienced by users under the Families Plan 2019 subscription plan. In short order:

  1. TOTP functionality not working (i.e. OTP not being copied when the credentials are populated).
  2. Until the most recent update, it was not possible to manually copy the TOTP without ‘assigning’ the account (even though it was already assigned) as a workaround. Seems to be more consistently available as of the 12.4 update.
  3. When opening a record, the TOTP fields are disabled indicating that a premium subscription is required.

Please look into this issue, it may simply be a matter of the new UI code not recognizing the Families Plan 2019 as being a ‘premium’ subscription.

Many thanks

@JackS Welcome to the forum!

I searched for “2019”, and found the following thread: Families Plan (2019) lost attachment access, which also includes a link to a GitHub bug report:

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I would like to quickliy access ids and cards without need of making it all favorite :frowning:
With new UI I need 3 clicks instead of 1.

  1. Open Filter bar (want to hide because of space)
  2. Click on type
  3. Click on card

Please add custom quick filters.

The comment of mine that you responded to was only proving that the number of clicks was unchanged when it comes to accessing the contents of folders; I was not making a general claim.

FYI, the next release should have an option to make Cards and Identities permanently displayed subsections within the “Suggested Items” section (similar to how you could make them permanent sections on the old “Tab” view), as you can see here.

There is an interesting Feature Request about this that you might consider supporting:

Still no plan to bring back the old layout? I’ve been using local backup legacy version for weeks, but it’s not a longterm solution, eventually there may be some security issue makes the legacy version no longer safety.

Months of inaction towards community demand makes me reconsider should I insist on this product.

The developer team should be clear to one thing. Those who’re satisfied with current state won’t actively join the beta test. More like the “Cool guy” or people who change for the sake of change.

Dont miss the important voice developers, I don’t wanna see the password manager I used to love get ruined.

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Hey @Darto, please see the latest thread to review latest changes based on community feedback. The team is still actively monitoring and making improvements.

Thanks for your advice and hint to the current features in development.

Although I still don’t like the new UI, I want to appreciate, that this community is very alive and responsive. And it seems that development take care of the user feedback as best as they can!

However it would be more easy to accept the new UI, if there would be some real statement why the change was needed an what the background of this decision was. Looking at this thread, it could NOT have been usability flaws for most of the existing users.