I cannot regenerate a new password

When I tried to change a password/regenerate a new password to edit from my old one, and I get kind of stuck. I clicked on the item to edit the password for, click on the button with the arrows around the star that says “generate password” when you hover over it, and a popup box prompts me to pick “password” or “passkey.” I imagine all of that is normal. I can click either button to pick either one, but that’s as far as I can go. I can’t scroll, the little “generate password” circle spins on the main screen, and the rest of the buttons are greyed out, and I can’t go any further. This would be shown in the picture but I can’t get it to upload.
I also tried doing things like relaunching the password generator, refreshing the page, and logging out and back in. I also gave support a less detailed help request.

What version of the browser extension are you using, what browser are you using, and what is you server version and setup?