Bitwarden Vault Disappeared from Brave Browser Extension

Ask the Community Password Manager
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1

I’m a free user, so I’ve only used Bitwarden on PC. I tried doing it on my phone but it was blank, so I only ever put my Amazon password on the app. Used Bitwarden only on PC, because phone and PC don’t sync.

On Feb 14th, 2024, I joined a school Wifi and when I opened brave. I’ve used this Wifi before with no issues with Bitwarden. I also used Bitwarden on my PC from home that same day without any issues/

Login was a bit different, had to enter email, usually it remembers that.

Entered Email and Password.

I enter successfully, blank except my amazon password. I no longer can see any of my other passwords entered into my PC vault. Even at home.

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Is this an issue with Brave Browser or Bitwarden?

Can I recover the data by resetting my browser?

Did an update somehow sync the two vaults and override my PC vault?

Could the wifi at school had some setting that reset my Bitwarden extension?

How do I get my passwords back? I still remember my login info for Bitwarden, but I’m now locked out of the associated email.

I don’t believe I was accessing the web vault before, maybe I was self-hosting on Brave. I’m not actually sure.

Any help would be greatly appreciated thank you!

2

@Human_Rights Welcome to the forum!

It’s a little difficult to follow your narrative, but based on my impression of your experiences, I doubt that your vault data have disappeared.

There are occasionally glitches with browser extensions getting corrupted, or glitches with the login process that cause the downloading of your vault data to fail. You may be experiencing a combination of those issues.

I would suggest that you completely log out of the browser extension (as described here, and completely log out of the Web Vault, if applicable (as described here).

Next, I would suggest that you fully uninstall the browser extension (don’t just disable it, actually remove it), clear your browser cache, shut down the browser, and restart the computer.

Now reinstall the Brave browser extension, and then log in to the browser extension. Also log in to the Web Vault (vault.bitwarden.com).

Please report back with your results.

3

@Human_Rights I’m following your thread on Reddit, and some odd/bizarre details are coming to light there.

Would you mind posting a screenshot of the browser extension login screen, where it is supposedly asking you to “log into the web vault”?