Web Vault is not in Sync with iOS and Windows apps

Ask the Community Password Manager
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1

Hi there, I use BitWarden in iOS, Windows 10 Desktop and the web.

For some reason, there’s some passwords on the Web Vault that do not match with the iOS or Windows 10 app.

I forced a sync from the iOS app a couple of times but it doesn’t change the web one.

I’m not sure what to do to make it all sync and be the same everywhere.

I can even see a kind of log of an edit I just made on the Desktop app, it is changed on iOS, but the web is still another password.

Updated: Mar 9, 2023, 8:29:33 PM

Created: Apr 13, 2022, 3:59:56 PM

Password updated: Mar 9, 2023, 8:29:33 PM

2

@fede777 Welcome to the forum!

The “web vault” is a client app like the other apps, but it does not have a “sync now” function, so I could imagine that under some circumstances, it would temporarily be out of sync with the other apps. Have you tried logging out of your web vault, and logging back in? And if that doesn’t work by itself, clear your browser cache and restart your browser after logging out (then log in again).

3

Every time I use the web vault I have to login (for security) is that enough or is some kind of “deeper” log out?

4

UPDATE: I just tried the web version on Edge, which I never use and it’s showing the proper password in every entry. So it is definitely a Chrome issue.

Did this, the issue remains on Google Chrome.
In Chrome

  1. On your computer, open Chrome.
  2. At the top right, click More .
  3. Click More tools. Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
  6. Click Clear data.
5

I found the issue, my email and master password for the web vault are saved on Google Chrome’s own Password “manager” thing.

Now the problem is that the web vault’s Password field on some entries is “replaced” by the one saved password on Google Chrome, instead of showing me my real password for the entry that I’m viewing.

I’m not sure if what I described makes sense.

It’s not a sync issue at all, it’s a display issue on Google Chrome, thing is, aside from removing my password from google chrome, I don’t see any other solution.

6

It is generally recommended to disable all other password managers (including those native to the browser) when using Bitwarden.

Incidentally, the same problem can be caused by Bitwarden’s browser extension if you save your Bitwarden master password in the Bitwarden vault, if you have enabled the “Autofill on page load” option, and if your URI match detection method for the vault.bitwarden.com URI is set to “Base Domain”.

7

I think this could be considered a bug. Maybe the web vaut can somehow ignore the Browser’s own password manager and display it’s real content?

8

It’s definitely not a bug, because the software is responding as designed. At best, it may be a feature request.

However, why not simply disable autofill on page load for the web vault login item? Or at least set the URI match detection method to Exact (for the stored URI value https://vault.bitwarden.com/#/login)?

9

I’m not sure what you mean on the URI method.

For example, I have a username/password stored on BitWarden for say somesite.com and password is qwerty123456

The URI of said item is login.somesite.com Default method.

Now instead of showing qwerty123456 on the password field it’s showing my BW master password because it’s stored on Google Chrome.

I’ve already deleted Google Chrome’s entry for BW but it keeps popping up, I don’t see a way to prevent this, or make it forget it forever. It’s not even asking me if I want to remember it, it just does.

10

Does your Bitwarden vault contain a login item for vault.bitwarden.com, containing your Master Password?

11

No no, I don’t store my own master password on bitwarden.

12

Have you followed the instructions linked below to disable “Offer to save password”, disable “Auto-sign-in”, and delete all saved passwords in Chrome?

13

Yes I’ve seen that before, but I don’t really want to stop using Chrome’s Password manager and auto login altogether.

I don’t store every single password I use on BW, and Chrome is faster in that regard (auto login)

I think that’s besides the point, and users shouldn’t choose to use one or the other as the article mentions that it could interfere.

Are you really sure this may not be a bug? I’ve used LastPass a long time ago and this wasn’t an issue. (the password field getting mixed)

14

The documentation states:

because an active built-in password manager can interfere with your Bitwarden experience, we recommend disabling your web browser’s built-in password manager.

… i.e., you need to choose one or the other, or else you will experience some problems.

Because you are still using Chrome to automatically fill in passwords, the Chrome Password Manager is interfering with the proper functioning of the Bitwarden web vault. This is not a Bitwarden bug.

Perhaps you can try to delete the vault.bitwarden.com site from the Chrome password manager, and next time it asks you to save the password, click the “Never” button. But your best option is to move all of your passwords to Bitwarden, and disable the Chrome password manager. You can still do automatic autofill using the Bitwarden browser extension, the only difference will be that you will have click once (or hit the “Enter” key) to submit the login form.