Usability issues (UX) in redesigned UI (2024.12.0)

[grante (Grant)]

Please bring back the Tab tab. It was faster loading and showed only what I need for the site I’m on (plus favorites).

I don’t need it to show accounts for sites I’m not on at the moment every time. Who would want that? Why is that even a thing?

[jason2]

I use the autofill keyboard shortcut. Is there a way to make it work when there is more than one login saved for same domain? That would actually save me a ton of time.

[kpiris (Kiko Piris)]

Not that I know of. The cycling between logins when there is more than one item for a site is something that I’ve never gotten used to.

Fortunately for me, in those cases, I always have one of the accounts that is the “main one”, so that I set the detection method for the URLs of the other accounts to never (and autofill them from the 3dots menu when I need it).

This way, I know which credentials will be filled when I press the keyboard shortcut.

[grb]

@jason2

I use the autofill keyboard shortcut. Is there a way to make it work when there is more than one login saved for same domain?

Yes, if you repeatedly press Ctrl+ Shift+ L, the extension will cycle through the available matching credentials (in descending order of most recent use). Works fine if you have a relatively small number of matches (2–4), but for anything more than a handful, another autofilling method would likely be more effective.

[FaviFake]

@jason2 If you want you can get a UX closer to the old one (including different buttons to copy username and password) by changing a few settings: Usability issues (UX) in redesigned UI (2024.12.0) - #107 by FaviFake

[Casjen]

Usability issues (UX) in redesigned UI (2024.12.0)

This is genuinely so funny. The old version was fine because, back when it was the newest version, it wasn’t old. Once it became old, it became a security concern. According to your logic, you should install Windows 7 because you liked it better than Windows 11. It was perfectly fine, so why should it be a security concern? I see the thread has become toxic so I won’t contribute much. I just HAD to point this out lol

So exposing all your other “secure” logins when you visit a site … isn’t a security concern??

[FaviFake]

You probably shouldn’t use bitwarden anyways when screen recording or around people (there are other four ways to autofill), but the solution in my message is much better for the actual technical security of your data: Usability issues (UX) in redesigned UI (2024.12.0) - #107 by FaviFake (thanks to @Nail1684!!)

[DenBesten]

@Casjen

So exposing all your other “secure” logins when you visit a site … isn’t a security concern??

My concern is low (2.0 on a 10-point scale), mainly because the attacker must be physically present and only the username (not the password) is at risk of disclosure.

Even then, there are mitigations:

1. Other autofill methods exist.
2. Cause the real entries to scroll off the screen by creating a few fake entries that alphabetically come first, but are unlikely to match a search.
3. Mark a few sites “favorites” for which you do not care if the usernames are “exposed”.
4. Avoid using your phone in locations where you do not trust the environment.
5. Move your browser to a non-shared screen when on a zoom call and needing to authenticate.
6. Get yourself a “privacy screen” for when you use your laptop in an airport. Your usernames are not the only sensitive information on your screen.

Finally, per the latest Vault Hours (#47 at the 10 minute mark), it was mentioned that this does have the manufacturer’s attention, so patience is likely adequate.

[dwbit]

Thanks for the feedback everyone! In the new update that’s rolling out, you can choose your preferred copy and autofill method:

• Settings > Appearance > Show quick copy actions on vault
  

• Settings > Autofill > Click items to autofill (available in 2024.12.4)
  

We’re also rolling out this setting soon:

Ability to collapse all items in the combined vault view.

[DenBesten]

Welcome, @dwbit to the community! Glad to have you around, and thanks for sharing a bit of insight.

[Nail1684]

@dwbit

Ability to collapse all items in the combined vault view.

Please consider, making this possible for the “Auto-fill suggestions” and the “Favourites” as well. → Consistency: that function can be applied to all three categories then and therefore it becomes also very flexible / customizable

And I hope, that this will be a more or less persistent setting, so that it doesn’t reset itself with every opening/closing or locking/unlocking of the extension or closing/opening the browser.

[dwbit]

Thanks, this one has been passed along to the team.

[FaviFake]

@dwbit

• Choose your own autofill behaviour (tap to autofill vs tap to view item details)
• Ability to collapse all items in the combined vault view.

I knew it!! The Bitwarden team never disappoints. Even if I personally don’t care about any of the old features you’re adding back, I love to see a company actually listening to feedback. Keep up the good work!!

[grb]

@DenBesten

Welcome, @dwbit to the community!

FYI, @dwbit was a long-time steward of this forum and the Bitwarden subreddit (as Bitwarden’s “Technical Evangelist” for social media), then left Bitwarden for a year to pursue other endeavors, but just returned back to the fold. So, a heartfelt “welcome back” to @dwbit!

[FaviFake]

Oh that’s why he left! I thought he’d never come back to Bitwarden. I’m very glad he’s back :Dㅤ

[Nail1684]

@DaleReindeer Hi and welcome to the forum!

Thanks for the feedback. I’ll just pick some things up.

@DaleReindeer

Specifically with the Browser Extension the names of the items in the vault are much harder to read. […] but now you can barely see the first 5-8 characters. […] Next the incredibly helpful “fill” button for username/password fields is at best 10% of the size it used to be.

I agree, that it is unfortunate, that the auto-fill button and the item title and usernames now compete with each other. Though I think, having a wide and extra wide version may be born out of need - nevertheless, I like it that the new extension is much more customizable.

And as you might have already read, the old auto-fill behaviour is evidently coming back as an option.

@DaleReindeer

The alternative which is to have the fields be present over the username/password fields on the website page itself is even worse as the drop down menu covers the every “login” button that you are supposed to click next.

It sounds like you mean the inline-auto-fill menu. You should be able to close that by pressing Esc - or you can deactivate it altogether (Settings → Autofill → Uncheck “Show autofill suggestions on form fields”) if you don’t need or use it.

@DaleReindeer

astly the extension and the desktop app are mush more buggy. Especially the browser extension. Sometimes it just doesn’t even load.

That sounds like you might experience what is described here Chrome extension takes forever to load UI after authenticating and is extremely slow and unresponsive and seems to get a fix with the extension version 2024.12.3.

[zoom]

@DaleReindeer

I mean think of how much time and money you could have saved as a company avoiding this non-sensical update?

But then you wouldn’t be able to hire the next prodigy that will surely improve the product with great ideas.
Being in software development environment (with UI/UX designers, too), I’ve seen it so many times. A new hire with a vision changes everything and saves the world. Except no one is saved and the changes are for the worse. Then, there is an attempt at damage control (“our customers are the best, we listen to them, let us know your ideas, you are very important”), but the fact that this whole UI/UX change was greenlit at some point and released into production tells me that it will never be fixed the way it should be.

Fortunately, side-loaded Bitwarden extension 2024.11.2 still works so everything is nice and dandy once again. And when it becomes incompatible with server/cloud eventually… that is why self-hosting exists.

[Elijha]

Might be a bit late to the party (I read some but not all of this thread) but this has been bugging me so much I got off my arse found my way here and made an account.

I really liked how I could have bitwarden out of the way ie not embedded into form box fields. I used the browser plugin extensively.

Why is the ‘fill button’ now a small target, I’m sure that I used to be able to just click on the entry name to fill in. Something I’m continually doing now in this new UI that takes me to a edit screen.

I get that you might think a button with a label is better for new user function discoverability. But in this age of touch devices I don’t think tapping on the entry name you want to use is undiscoverable or else intuitive.

Its a bigger target to interact with … and I can’t break my muscle memory on this action.

Please can I have an option to switch the ‘view’ and ‘fill’ actions?

Not a fan of the ‘favourites’ and ‘all items list’ polluting my view and adding a bit of visual confusion at first. Like the way you could turn of Credit Card info here turning this off would be nice. I don’t need someone looking over my shoulder seeing account details… … but that is not actively disrupting how I access pages.

[FaviFake]

Hey, welcome to the forum.

Please se this message from the Bitwarden team regarding features currently in development:

Usability issues (UX) in redesigned UI (2024.12.0)

Hey all, thanks for the feedback! In the new update that’s rolling out, you can choose your preferred copy method: Settings > Appearance > Show quick copy actions on vault We also recognize that many of you prefer the previous autofill and vault/tab behaviour, so we’re working on the following setting menu options: Choose your own autofill behaviour (tap to autofill vs tap to view item details) Ability to collapse all items in the combined vault view.

I also put together a list of tips and workarounds you can already use to make the new extension behave more like the old one, if you don’t want to wait: Usability issues (UX) in redesigned UI (2024.12.0) - #107 by FaviFake

[scimas]

I’m unfortunately yet another user who has created this account simply due to the new UI. Because I didn’t really need to before this, I’ve been a paying and more or less (definitely on the more side) happy customer. But this UI update reduces usability so badly that I needed to see if there was any discussion going on about it.

I had read a few months ago that a redesign was coming, but today the firefox extension updated for me and that’s the first time I saw the new UI. Immediate concerns:

1. Far far far too much blank space that doesn’t seem to server any purpose at all.
2. The font for credentials in the “home” (or whatever it’s called) view is horribly small and there doesn’t seem to be any way to make it larger.
3. The new Fill button - what was wrong with the older way of just clicking anywhere on the item? That tiny Fill button is so easily missable.
4. Missing separate copy buttons for username, password - with appropriate icons.
5. Settings to make the UI wider don’t really do anything? I mean yeah the UI technically gets wider, and left aligned things remain on the left, right aligned thing remain on the right and you just get even more white space in between. What’s the purpose? I’d expect more of the missing buttons to show up in the wider UI, like the copy buttons perhaps.
6. The compact mode just makes margins smaller but doesn’t improve usability as far as I can tell.

The only good thing I’ve found so far are the added copy buttons for more things like the Identity fields and Cards. But even there - for whatever reason - the cardholder name remains uncopyable. So the update is not even consistent about what it’s trying to do.

I don’t suppose there is any way to properly rollback the firefox extension but still receive updates in the future (so without sideloading) from what I’ve read in this thread. But if there is I’d be interested.

Basically the first thing I did after seeing the extension was disabling auto-update for the android app. Thankfully it is still on the old UI for me. I’d hate to have the same experience there too. I’m hoping that the new UI either never makes it to android or all of these issues get fixed before it is released at least.