[Solved] Android app no icons for logins

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1

For past year+ the bitwarden app on my android phone has worked flawlessly. Now, it works fine, but the icons for all logins are gone. I changed nothing except I update it whenever an update is available. I think this may have coincided with an app update. I have logged out, clear cache, clear data, uninstall, reinstall, login back in. Same, no icons for all login entries.

The icons still show fine with IOS app, Web Vault and browser extensions. It’s just the android app that has broken this functionality.

Why is this happening?

1 Like
3

I tried this, but didn’t work, but thanks for the suggestion.

4

Faced similar issue from last couple of hours and can’t understand what happening!! TelltheBell

5

Are you folks still experiencing this?

Take a peek at this update, it may be related:

6

Yes, still experiencing this issue.

7

Try refreshing now, should be good to go! :+1:

8

Refreshing the vault does not resolve the issue. I uninstalled google play version. Installed f-droid version directly from Releases · bitwarden/mobile · GitHub.

I installed Version 2.13.0 f-droid file: com.x8bit.bitwarden-fdroid.apk

Issue persists. No icons. I miss having icons and hope we can get this issue resolved. Thank you!

9

@tgreer Please don’t abandon this thread. My icons still missing on all android devices. Please help resolve this issue.

Thank you!

10

Not abandoned - I promise!

We’ve resolved the issues with our icon server, and so far haven’t had repeated reports of this occurring.

Would you be opposed to doing fresh install after a reboot to see if the icons are there?

11

Ok. Here’s what I did:

  1. Log out, clear cache, clear data, uninstall
  2. Reboot device
  3. Reinstall app, log in

No icons!

12

I’ve always been a fan of bitwarden, but very disappointed in the lack of interest in helping me resolve this icon issue.

13

@Collence - apologies for not being more active here. We haven’t seen any further reports of icon issues.

For more troubleshooting, you may want to reach out to our CS team so they can dig deeper and ask more specific questions.

14

Same issue here. Icons on PC work flawless but no icons on my android phone, android tablet or the android phone of my dad.
Cleared cache etc. didnt resolve my problem. I also debugged the app with fiddler, it is not even trying to make a request for the icons.

15

Coming here to chime in - I am having the same issue, I just got a new phone and the issue persists there as well, icons show up on web interface, on PC/browser add-in, but not on the android phone app.

16

Thanks for the updates everyone!

Not sure if @mp-bw has any ideas on this one.

17

I also debugged my network traffic and can confirm the android apps ( phone and tablet ) are not making any calls for icons. Did same test with Web and IOS and I see the icon calls.

18

Very odd indeed. After some checking, could those using the play store version give the beta app a try?

All seems copesetic in our latest version - but it would be great for those having the issue to confirm :slight_smile:

19

Updated to beta. Still no icons.

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Thank you @mckraemer - we’ll keep looking.

21

I don’t know about any of the others here but I suppose I should disclose that I’m running BitwardenRS server to host my own BitWarden, but I assume if that was the casue someone else here would have also mentioned it, but I guess I’ll chime in anyways :wink: