Hello,
If the windows desktop app is locked AND the browser extension is locked AND you would just like to auto-fill an entry in a browser page, you unlock the browser that first sends an unlock request to the app, and then sends an unlock request to the browser. Basically you do it twice. Sometimes the prompts are confusing or out of sync so you don’t even know which one is which especially if they are not timed in succession.
The only reason I have the desktop app is for bio unlock (Windows hello)
Would not a better way be to engineer a single sign on for this. Personally on a Windows machine I think 95% of a basic retail users interaction with your product is with the browser and a web based site so they have no need for a desktop app, except for the extra features mentioned like BIO auth.
Most retail users don’t even have installed apps anymore. They logon to their windows pc and use browser based cloud applications or the locally installed single sign subscription applications like M365/Google apps.
Please advise