So, I just got a new device (a phone to be specific) and I just transferred everything over. Checking to see if everything went smoothly, I tried to login to the app and entered my master password like usual.
Instead of logging in, I’m met with a message saying my email or password is wrong. So I double check and make sure everything is correct and I’m still met with the same message. So then I tried doing a device authentication login thingy but I’m met with only errors. I deleted and redownloaded the app on my new device but I’m still met with the same problem.
I know I didn’t enter anything wrong because I have absolutely no problem logging in from my pc or my old phone. Any help?
On the login screen, there should be an option to select the Bitwarden server (bitwarden.com or bitwarden.eu). If the server specified on the login screen doesn’t match the server where your account is actually hosted, login will fail. Therefore, it may be worthwhile changing the server selection to the opposite of what you used when you were getting the login errors.
Other than that, if your master password contains punctuation marks (such as quotation marks), then mobile devices are known to sometimes autocorrect the punctuation marks that you type (e.g., ' may be changed into ‘ or ’); ot should be possible to disable such “Smart Punctuation” features to avoid this type of problem.
And can you 100% confirm that on your other devices, you are in fact logging in — i.e., after entering the master password, you are clicking a button that is literally labeled Log in with master password? I just want to rule out the possibility that you are merely unlocking the Bitwarden apps on your other devices.
Also, if you use a browser to navigate to vault.bitwarden.com and log in there, are you able to successfully access the Web Vault on your old devices? Are you unable to log in to the Web Vault using this method on your new phone?
I usually use the app on my phone, however on my browser I use it on the browser so I use the master password there usually and plus I have just tried it on the browser app of my new phone and I logged in just fine when entering them on the web vault
Bought Premium Bitwarden three days ago after trial run with Safari extension and a few passwords seemed to work.
Works great in Chrome and Safari macOS; cannot log in on iOS (before and after 18.3.1 update), even after 3 days.
Things I have tried:
Disabling, then later again after reenabling, WiFi
Disabling, then later again after reenabling, VPN, both in VPN app and in Settings
Trying to log into bitwarden.eu, then switching back to bitwarden.com
Deleting and reinstalling app
Rebooting phone
Deleting app, rebooting phone, reinstalling app
Force-quitting app and starting again
All of it results in a “An error has occurred. Username or password is incorrect. Try again.”
PW works fine on web version, both macOS Chrome and iOS Safari (logging into vault.bitwarden.com), and in macOS Safari and Chrome extensions.
I am forced to conclude the iOS app? Simply doesn’t work.
I’ll give it a few more days before I write off my $10 and move on. Hoping for an app update.
You’re sure there are no punctuation characters at all in your Master Password? Something that the keyboard on the phone is changing on its own (such as the quotes issue)?
Other than that, there really isn’t anything other than either the username or password just isn’t being entered correctly. There has to be some character that is being mis-entered.
Same problem here.
I also tried reinstalling, triple checking chosen server,
switching from wifi to cellular and back, also installed gboard to rule out punctuation issues with the standard ios keyboard.
Last thing I can think of, is the KDF settings. I changed them to Argon2id with default settings - also no effect.
No punctuation issue, no character that is being mistyped. I’m checking it against the laptop version repeatedly. Yes, there is a symbol but it appears to be going in correctly when I show the PW. Also, it works fine in the Safari browser in the phone, just not in the app.
I’m having the same issue on the iPad app. But one thing that is missing is the MFA check when trying it on the app. Are others using MFA with the same problem? Could there be an issue with MFA not even asked when on the iPad app?
This sounds like you logged in previously and enabled the “remember me” option on the 2FA screen. If you go to the Web Vault and deauthorize all of your login sessions, then you should be prompted for 2FA again. However, you may want to be careful about taking such an action if you are not reliably able to log in to your Bitwarden account (it would be best to make a full vault backup before deauthorizing the sessions).
That’s a great tip. I entered the web vault and tried to find where to do it. I can find all my logins under Settings → Security → Devices; but there’s nothing indicating how I could deauthorize them. I’m probably blind.
Thanks, did all that. Didn’t help. Now it’s logged out from my iphone as well and gives the same error that the email or password is incorrect. I can log in fine from PC, so this seems to affect iOS only. Anyone else have anything similar?
Ok. So since turning off 2FA didn’t impact the situation good or bad, I would immediately turn it back on to protect your vault.
Then, as you continue to troubleshoot (and I can’t offer any suggestions as to why iOS is giving you this trouble, I don’t have iAnything) I would make sure you have exported your vault in encrypted format and saved multiple copies in different locations (cloud storage, encrypted thumb drives, that type of thing) just so you have plenty of accessible backups.
As an alternative, perhaps temporary solution to being able to access your vault on your phone, try this:
Install KeePass on your desktop and import an (unencrypted) copy of your vault into it, thus creating a KeePass duplicate of your Bitwarden vault. Once imported into KeePass, it’ll be encrypted (by KeePass). Don’t forget to delete the unencrypted version of your Bitwarden export on the PC (and I’m assuming the hard drive in the PC is encrypted).
Then install either KeePassium or Strongbox on the phone, transfer the KeePass encrypted backup file to the phone, and open it in KeePassium or Strongbox.
If you’ve ruled out all the possible causes our helpful community members have suggested, I might recommend reaching out to Bitwarden customer success. Occasionally, the tools we use to block bots and bad actors catch legitimate users and prevent login - in those cases, the error message you get back is the “wrong email or password” that you are describing. If you reach out to support and provide your IP address, they can get you whitelisted.
As an update to this, I did reach out to Bitwarden support. The end result is that I need to get a copy of the vault, delete my account and recreate it.
So, seems like I’ve encountered a major bug that made the whole service not work when it comes to iOS devices; and I’ll be honest, not too happy about that.
My vault is massive, and I’d rather have bitwarden be a more a stable environment where issues like this wouldn’t occur in the first place where I have to delete my entire account. But this was the terse reply from the support, so I guess that’s the only thing I can do.
