Passkey popup doesn't show - domain not on excluded domains list

Nail1684 · March 20, 2024, 7:22pm

Hi,

I have a similar problem like in this thread: Windows security pops up instead of bitwarden when passkey is required

I have an account on https://www.ebay.de/ and added a passkey there. I could successfully store it in Bitwarden - and immediately after creating the passkey, I could login with it (something like a passkey-login-page was offered to me from eBay). But, e.g. after a restart (BTW: my browser, Brave, deletes cookies, cache and website data when I close it - maybe this is part of my problem?), eBay doesn’t offer me the Bitwarden passkey-popup windows but merely Windows security pops up (Windows 11 Home). So in effect, I cannot use the passkey from Bitwarden to login to eBay (in the sense of: there seems to be no way for me on the eBay.de website, to use my passkey for login). Different to the other thread https://www.ebay.de/ is not on my “excluded domains” list. And with other websites, the Bitwarden passkey-popup works fine.

I suspect, this is a problem of the eBay website. Because I have the exact same problem (and just described circumstances) with another eBay.de account of a family member with another password manager + it’s browser extension (KeePassXC, latest versions).

In the other thread I already speculated, that eBay somehow directs the passkey request directly to the OS (Windows) and Bitwarden is not able to intervene? Or do I miss something else?

PS: Besides the Bitwarden-passkey-popup not showing: The mentioned eBay-passkey-login-page was only offered to me by eBay.de directly after the passkey creation. After that, eBay didn’t offer this site to me again (as I wrote above, maybe this is related to cookie/cache deletion of my browser??). And eBay.de doesn’t have a distinct button where I can choose the passkey login and get to something like an eBay-passkey-login-page again.

Nail1684 · April 11, 2024, 1:02pm

Meanwhile, I think I saw that the process must be similar for ebay.com and maybe other eBay regions… am I the only one with that problem with passkey-usage on eBay?

grb · April 11, 2024, 2:24pm

You are not the only one with this problem:

github.com/bitwarden/clients

Passkey login request not intercepted by Bitwarden on ebay.com

opened 04:31AM - 02 Feb 24 UTC

kriswilk

bug browser

### Steps To Reproduce 1. Store a passkey for ebay.com in Bitwarden. 2. Veri…fy that the passkey is stored by reviewing the vault. 3. In an incognito window, visit ebay.com 4. Open the sign-in page and click in the username field. 5. Click "Use a passkey". ### Expected Result Bitwarden popup should appear offering to supply the stored passkey. ### Actual Result Windows Hello default security prompt appears. ### Screenshots or Videos Passkey stored successfully in associated vault item: ![image](https://github.com/bitwarden/clients/assets/382436/cf015481-da85-46c0-91c9-6576c2643e37) Browser prompt offering to use a passkey: ![image](https://github.com/bitwarden/clients/assets/382436/8198bc57-7bc8-4448-8f86-d9f7d5b8d7d9) Result of clicking the prompt: ![image](https://github.com/bitwarden/clients/assets/382436/c8075128-8749-4846-b826-bc0739f61269) ### Additional Context This issue is virtually identical to #7456, which was closed and then reopened because it wasn't fixed. For the record, passkeys for other sites work absolutely fine (GitHub, Google, etc.). ### Operating System Windows ### Operating System Version 10 and 11, both with latest updates. ### Web Browser Chrome ### Browser Version 121.0.6167.140 ### Build Version 2024.1.1 ### Issue Tracking Info - [X] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

Nail1684 · April 11, 2024, 4:26pm

Ah, interesting. Thanks!

And maybe I should make a habit of searching more myself on GitHub.

bwuser10000 · November 1, 2024, 10:39am

I am pretty sure it’s an Ebay issue. I had a passkey working fine on Ebay (passkey stored in BW). Worked great for some period of time, then Ebay stopped prompting me for a passkey login.

I logged in via UN & PW, then in account settings I turned off Passkey login (figuring I’d toggle it off then back on to reset it). Big mistake. Once turned off, it doesn’t show up in the account settings page at all, nor does Face/Touch unlock.

So now there’s no way to get Passkeys going again in Ebay.

To me, they (Ebay) are yet another example of mediocre Passkey support (they do just enough to get it to work - one time - but there is zero support for deleting and recreating passkeys). So they can say “We support Passkeys!” when in reality they only support them minimally and only if all the stars in the galaxy align.