New device

[kwalt (Kevin)]

Have just bought a new iPad to replace 10 year old pad and have installed Bitwarden but cannot access my account . It says wrong password etc. I have checked, reinstalled etc is no go.

[dh024 (David H)]

Keep trying - it is almost certain that you are entering something wrong, and it is not the device or a server-side problem.

There was some good advice in this recent thread:

[SOLVED] Can not login with known Master password

Note: Your question may already be answered in the Bitwarden Help Center. I been using bitwarden for a couple of months now and suddenly my master password is not working? I know it is correct, have it written down and tried multiple times to input it. This is the same issue that happen to the last password manager I was using and why I switched to Bitwarden, now it is rejecting my master password also??? What’s going on, please help - I did a search for this but nothing came up but an endless…

[Peter_H]

Just some general ideas:

• Reboot.

• Are updates available?

• Can you still log into the old pad? If yes, then compare the settings (time, timezone, date, keyboard layout, etc.) between both.

• Are both devices connected to the same network?