My premium family account was renewed today. I’ve been a long-time user. Support promised a discount. The amount I was billed is without the discount. Exactly the amount listed above. The only discount is the luck of the exchange rate being favorable to the Euro.
So much for long-time customers getting something in return.
Very disappointing.
The family plan that was promised a discount was the early Families 2019 plan; the rest of the Family subscription customers don’t get a discount, i.e.:
Families is now available at $3.99 per month ($47.88 billed annually)
which has a price increase by 19.7%.
Oddly enough, I asked support the same question and understood it the same way. Bitwarden’s answer was that every premium user receives the discount. The discount was promised to me.
Bitwarden: With regard to the Loyalty discount, this applies to all existing Bitwarden customers with an active subscription prior to the price increase not just members since 2019. Could you advise where you saw this mentioned?
Bitwarden: We can offer loyal customers a one-time discount that corresponds to our old pricing standards.
Is this what you are looking for? All existing Premium subscribers and a few subscribers to older Families 2019 plans will receive a one-time 25% discount for the next annual renewal, then will renew at the standard rate the following year.
No problem, I also understood that I wouldn’t receive a discount because my family account was opened after 2019. However, Bitwarden support contradicted this via email. They wanted to know where I got the information, which I then linked in a reply. After that, they told me that I was also entitled to the discount. So my question is, what’s the correct information?
And I have all the emails from Bitwarden here. The fact is, I was promised the discount, even though it says otherwise in this thread.
It sounds like you already got an answer for your specific case, otherwise we can only go by the blog and renewal reminders.
Bitwarden’s response was that the discount applies to all premium users. However, this wasn’t implemented, as I was charged the original price increase.
@Feinghost I think we can’t say much to that, as we can’t see the whole conversation between you and BW support. Based on your posts here, I don’t see a clear “your Families plan can get a discount”, so…
What exactly did they write?
But anyway, ultimately I think you should rather discuss this with BW support again. (as we here can’t do anything about it, anyway)
Bitwarden’s communication is very poor.
They always beat around the bush and never address the question directly.
My question about the family account discount was answered with “all premium users are also entitled to the discount.” I have a feeling they’re probably right; they deliberately only wrote “all premium users get the discount.” They don’t address the user’s question because then they would have to say “you don’t get a discount.”
However, this was never mentioned. In this case, one can only warn that statements from Bitwarden support are not always accurate.
Never had any issues with support but it sounds like you got what you needed, so not sure there is much else we can add here.
I cannot confirm this.
Well, sometimes it’s also the way a question gets asked. 
But that statement “all premium users are also entitled to the discount.” is accurate.
No offence, but I think you might have mixed up “premium” and “family”, like you did here:
Premium is for “individual” accounts – “Family” is the family plan.
No, I never did. My question was always about the family plan, which I can prove.
I asked support about the family plan and the answer was “Premium user”. I’m wondering who mixed things up?
Since support couldn’t help and it also says here that my family account is excluded from the discount, I took the time to look at the invoice in the admin console.
There, a discount of 16.46% is shown. The new price includes VAT.
The support team was correct that a discount is applied to all families and premium users. It’s strange, however, that this is communicated differently here.
Keep in mind that nobody on this thread (including me) is a Bitwarden employee and that nobody on this thread can speak authoritatively on behalf of Bitwarden the company.
I’m not blaming anyone. The only thing I found annoying was the implication that I had communicated it incorrectly. Which wasn’t the case, because support was right; the discount is definitely there.
Would you do us a favor, and also share that link with us here?
https://community.bitwarden.com/t/bitwarden-launches-enhanced-premium-plan/93006/35
I informed support about these links, explaining that I wouldn’t normally be eligible for the discount. However, the information is incorrect, as I did receive the discount.
