Does anybody have an idea why suddenly I can’t log in to the dot com web vault from my phone? My account is registered on the dot com version. Years ago, I couldn’t log into it even though I was certain that my username & password were correct, but the website shows an error and tells me that your username or password is incorrect before you all say to disable ad blockers or clear your cache or check your time settings, use VPNs, or reset your network settings. I DID all of this, and nothing worked. I even used 3 other browsers, and nothing changed. After all this, I checked if I could use an account based on the EU version; surprisingly, it had no issues. The only solution that sometimes worked was opening https://community.bitwarden.com/ in another tab; sometimes this solved the issue, and I don’t know why, and now even this isnt working
@Palermo Hi!
Honestly, what you describe sounds a little bit odd. Please, let me explain why I think that:
The two server regions of Bitwarden (US/.com v. EU/.eu) are separate and not interchangeable. A Bitwarden account is usually only on one of those server regions located - and therefore you can only login on that distinct server region (US or EU).
So if your account is on US/.com…
… then that isn’t possible.
If we are talking about ONE account… So, please check whether your account is one the US or EU server… or, it may be that you have an account on the US and EU server? Because it is possible to have two accounts with the same email address - one on each of those server regions.
Could it be, that you at some point in time, “accidentally” created a second account on the other server region?
… it really sounds odd, that your account “is years old” - and at the same time, you can login on the EU server, because that server region was only introduced in the July release of 2023 (Release Notes | Bitwarden Help Center). If your account is older than that, it literally must be on the US server… but again, then you shouldn’t be able to login to the EU server.
Sorry, if that was even more confusing now. I would suggest, to first get clear of the status of your account. If you can’t login on the web vault, maybe try it with one the apps. And I would try to login to both server regions - if you in the end can indeed login to both server regions, then you may need to converge two accounts…
I know how regions work and how they are independent from each other. I didn’t want to log in to my previous US-based account through EU servers, so I simply created another EU account so I could check if I would be able to log in to the new account and check if it’s operational. My problem is I can’t log in to any US-based account from vault.bitwarden.com.
And now I have this problem with 2 phones that they use different ISPs to connect to the internet.
From here I think Bitwarden is at fault. I can’t. What am I doing wrong?
By the way, apps work fine. I can log in with apps.
Okay, Sorry, I didn’t understand that right away. After that explanation, now I do.
And that on your mobile phone (you stated this in the OP)? On desktop browser you can log in then to the US web vault?
Yes, I can. I don’t have a problem with my PC.
I have this problem on 2 iPhones, not even one phone. I can’t troubleshoot; this is eating my mind.
I never used an iPhone, so I think I can not help you…
Only thing that comes to my mind: there were reports about “smart punctuation” (or what’s it called again?) on iOS changed master password inputs on the mobile app and this led to login problems as well. For typing on the web vault, the keyboard is also used. So maybe deactivate that.
And - probably connected to that - if your master password contains some special characters like " that could also result in the input being incorrect.
So, if nothing works and your master password contains such special characters, you could try to change your master password (common recommendation: an at least 4-random-words passphrase) and see if that works.
I mean, after all, the message you get is “username or master password incorrect”…
PS: Oh, I was too quick. Please make an export before you changed your master password, just in case. - And write down your (temporary?) new master password on your emergency sheet.
vault.bitwarden.eu works fine even with exotic characters. So I don’t think it’s because of the keyboard.
I have similar issues with various browsers. Firefox browser gives access to vault.bitwarden.com. I know this isn’t a solution, just wanted to mention what I have tried (safari, arc, brave, duckduckgo all don’t work). No idea why this works.
I changed the password to a simple passphrase.
it didn’t work
the only unreasonable odd solution that I had been able to find for this problem is that if I open community.bitwarden.com/ in a new tab next to vault.bitwarden.com
There is a chance that I can log in successfully without this it’s probably impossible.
do you mean in mobile or pc?
Firefox works in both, MacBook and iPhone.
even Firefox didn’t let me log in until I opened
in a new tab beside
Try for yourself if you can fix other browsers by just simply opening the community website.
Wow, that works! How crazy is that?
@Nail1684
This proves my point.
It’s just not me that is experiencing this, and the only odd solution is the opening of the community website in a tab beside the vault one.
Can anyone report this bug?
it took me about 2 hours to find that solution, but this is terrible they gotta fix this severe bug
"Yes, anyone can report a bug. The “bugs” link at the top of every community page will bring you to the bitwarden github repository, but that can be a bit difficult to navigate. Here is a direct link. Click the green “new issue” button if you don’t see an earlier report of the same issue that you can pile onto. As with any bug report, the more details and screenshots you can provide, the greater the odds they will be able to reproduce/fix it.
Alternatively, you can email [email protected] with the same info if you want them to file the report on your behalf.
Whoa, that ended even more odd than I initially thought. - Anyway, I can’t report it, as I don’t experience it (no iPhone). @DenBesten provided everything to report it.
Someone reported it:
… and I linked this thread here as well.