Hey @iammrmehedi please visit Unusual Internet Traffic | Bitwarden Help Center which includes a link to contact support if the listed steps don’t resolve the issue.
Thanks for replying to me and I am already in contact with support.
Did anyone manage to fix this issue?
@Toshik Welcome to the forum!
Yes, the issue is fixable by following the troubleshooting steps at Unusual Internet Traffic | Bitwarden Help Center , and by then contacting support (with the required information as specified in the linked page) if none of the listed steps resolve the issue.
I’m experiencing this again, on my ISP and Cellular as well, what the heck, Bitwarden, what are you doing for God’s sake?
This really got me into serious thinking to switch.
Update: Didn’t mean to be rude, but the situation when I could not update my secret threw me over the edge. Sorry.
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Hi Ivan, please follow the steps in the post linked about, including contacting the official support team if the steps don’t resolve the issue.
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This issue has been going on too much, support is too slow to answer always giving automated responses, 2nd time in 2 months, I’ve been locked out of my account since yesterday.
I had to reset my job’s accounts passwords in order to access them cuz my account keeps getting this error.
I have the same problem. I think it’s a big problem for the support team.
And from the reports I see above, they don’t know how to deal with the problem.
Is it time to leave bitwarden?
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And support didn’t have the decency to report that there’s a problem with the status page.
I’m starting to doubt the seriousness and quality of the service.
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Indeed it is, I’m currently setting up my NordPass account, luckily one of my browsers still has a session token so I’m able to extract my passwords from it, if support ever unlocks my account, I’m deleting it immediately.
It took 26 hours for support to unlock my account and about 13 hours of going back and forth with them, and few curses.
I’m done with them worst experience ever, just pruged and deleted my account.
Good luck to everyone having this issue, my advice is just to move your stuff to another platform
I have created account here just to post this comment.
This problem is getting out of hand. Last success sync on my devices was 8 (!!!) days ago. I cannot add anything from current sessions, nor I can’t log in from web. Basically, I’m locked out of my own account.
Had to admit, that I use VPN. One for work (I have the same server and IP for a several years already), and one for accessing a few streaming services (paid ProtonVPN).
If this issue will not be fixed, I’ll have to change my password manager. Have to admit, that I DO NOT want to do this, but Bitwarden does not work for me AT ALL. And I was a long time paid user…
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And, yes. I’ve tried all options from “Help Center”, that was posted here many times already. Rebooting router to get new public IP from ISP, and using my own VPN or different servers from ProtonVPN - does not work.
… including the part where it says to contact support if the other steps don’t resolve the problem?
Hi all, please contact support at any time if the steps outlined in the Help Center article do not resolve the issue.
Sorry but contacting the support turned out to be useless. It just sents back an email which contains the same “solutions” as the own link has.
Actually it just looks automated, as it doen’t even check if the message sent by the user says they already tried those steps.
I know you guys are just doing your job and probably were said to reply like this, but spamming contact the support ain’t any help.
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@StatisticShock Welcome to the forum!
Did your support request include the following four pieces of data?
- The IP address you were using at the time of the error, and whether you were using a VPN, proxy server, or Tor.
- The Bitwarden client you were using (for example, web vault or desktop app).
- The UTC timestamp when the error occurred.
- The error code in the error message (typically,
2,6, or7).
@StatisticShock Welcome to the forum!
Thank you very much :)
Did your support request include the following four pieces of data?
Yeah, I mentioned all of them. Forgot to say which browser I’m using, tho.
Could indeed be an automated initial response (or it could be the support staff doing due diligence to ensure that the two of you are both on the same page about what you did or did not try so far). I would expect that if you respond back to reconfirm that you completed all of the suggested steps, that you should get a resolution in the next response from support.
If you want to attempt to accelerate a response from support, you could try sending a DM to @bw-admin with your ticket number.
I’m having the same problem here… I switched from to Bitwarden just recently.
I could log in via Firefox and the desktop app, and I managed to import data from another password manager. However, using it with Vivaldi is not possible, and I’m getting the same error as above. Vivaldi is a pretty fresh install, with default settings.
I was given pretty much the same advices as above, plus to try to rotate the connection. I don’t want to go on a rant, I appreciate all the development and support efforts, but this feature is either not implement well or the support simply has no time or tools to help out. It makes no sense that traffic from Vivaldi is unusual, and traffic from Firefox, from the same computer, isn’t, especially because Vivaldi is supported.
Overall, Bitwarden looks like a great tool, but dealing with this is far from a great experience.
Thanks all, can you create tickets with the support team to investigate the issue? Be sure to update your browser to the latest version prior to submitting.