Noticed something was off when my syncing was failing when I was logged in and trying to update my vault using the desktop client for Ubuntu (snap). Logged out to see if that would fix it, but now the desktop app is not able to connect to the database. Makes sense because before it was loading the local copy. For whatever reason, it can’t reach the copy on the BW servers.
Same here. Latest snap isn’t working(2024.3.2). I’m getting the following error message when I try to authenticate for the first time after installing:
An error has occured. Failed to decode access token: JWT must have 3 parts.
I’m connecting to bitwarden.com and using google authenticator för MFA.
Wondering if I should change my master pass - if it has been compromised from using that snap. Clearly it was not loading my BW database, so what was it doing with my login credentials?
Until now I had been using the snap thinking it was as official and legitimate as it gets. Specifically chose the snap over the flatpak because I don’t want my password manager updated by anyone but Bitwarden itself.
Going forward, will be sticking to the AppImage I think.
Curious to know about any other experiences with the latest snap.
The BW Appimage should be GPG signed for verification. This is a security product and it only takes a few seconds to allow a user to be SURE their download has not been tampered with, including a simple download error.
Gary, I’m still trying to figure out what is going on. Why would the snap suddenly stop working no matter what I do? Everything goes fine and then it just spirals round and round never being able to connect to my BW database.
As I say issue was first noticed when I was trying to update an entry in my BW database by syncing it. Syncing it failed. So I thought for sure logging out and logging back in would fix it, but no. Countless removals and reinstalls and reboots, and nothing has worked.
Going to try logging out and trying the BW snap on another user profile.
That didn’t make any difference. Only other thing I can think of is that I increased my Argon memory setting to 256 MB the other day. Most doubtful the snap is incompatible with that, so still no clue what is going on. Browser extensions and AppImage work fine.
Working once again - both the browser extension and the desktop app. Could have been my VPN? I disabled it before trying to log in again as suggested here: https://status.bitwarden.com/
“If you are experiencing an unexpected error or access denied while trying to login, check if you are connecting through a shared public IP, VPN, proxy, or Tor.”
However, website hosted at bitwarden.com also was down momentarily, so who knows.
Main thing is that my access is fully functioning once again.
