Hello Community
I can’t get into my account via the app, password is correct, I can get into Safarie, but only see the categories that are supposedly empty. The app closes with the following message: Cryptography error, The cipher’s MAC doesn’t match the expected value. Repeated reinstallation has not produced any results. What can I do?
@Lisa Hi!
Maybe this is similar and may be of help: Can't get into vault. Cryptography error ?!
Also, if you have any other devices that might be logged in to your vault, disconnect them from the Internet (put them in airplane mode, disconnect their ethernet cable, etc) and then after if is offline, check to see if you can see you can unlock and see your credentials. And if that does not work, try logging into https://vault.bitwarden.com ( or https://vault.bitwarden.eu).
If you are successfully logged in anywhere, create an password-protected export of your vault.
Simply having a known-current backup will go a long way to reducing your stress level.
Thank you, I have solved it. I had a backup and was able to log in on my windows PC. I also only saw categories here, the passwords were gone. I closed all sessions, emptied the vault, had a new key generated and a new password. I restored the existing backup. Running. Thanks for the tips
I saw in the community/GitHub that there’s a thing they’re turning off on their servers and also a new app version will fix this issue, but I had updated the mobile app, doesn’t work. Web vault also still doesn’t work. This is very bad. The support team also never follow up the email anymore after the first reply. Super panic right now.
If you can’t even login to your web vault at the moment, I guess you should as soon as possible contact support again, as for a possible “rollback” of your vault by support (backups are only stored for 7 days).
Also, you should export your vault, if at all still possible (apps, that may still be logged in should stay logged and be cut off from an internet connection).