Chrome extension takes forever to load UI after authenticating and is extremely slow and unresponsive

kpiris · January 8, 2025, 2:06pm

I’m not affected by this (for now ).

Isn’t there any other option other than upgrading chrome to canary?

I wouldn’t consider upgrading to canary to be a reasonable solution for any non-technical user.

Chrome canary channel can be quite unstable, and for today’s canary to reach the stable channel, it could take more than 3 months.

I don’t think this is reasonable for something so critical as a browser.

DenBesten · January 8, 2025, 3:50pm

I too am not impacted and keeping my fingers crossed.

I have seen reports that logging out and back in or reinstalling the extension (perhaps after removing the local storage) helps some people.

If that does not do it, I’ll ride out the storm using Firefox, Edge, or Safari.

southerndoc · January 8, 2025, 8:53pm

Today it took 17 seconds for the extension window to open in Chrome. Ridiculous.

Nail1684 · January 9, 2025, 12:26pm

@southerndoc I redirected your post to this thread, as it belongs to this bug here. (your post was before in the thread “Revert to older UI design” - but this bug also began with the old UI and seems to be connected to Chrome itself)

grb · January 9, 2025, 5:22pm

A user on the Github thread made an interesting observation:

github.com/bitwarden/clients

Bitwarden extension is very slow.

opened 04:20AM - 08 Dec 24 UTC

ksa-real

bug browser

### Steps To Reproduce 1. Start Chrome 2. Click on Bitwarden extension icon.… ### Expected Result Vault should react instantly. ### Actual Result Around 3 seconds (up to 10 seconds) until Bitwarden reacts, usually 3 seconds. ### Screenshots or Videos https://github.com/user-attachments/assets/9c8f0f3d-5cd7-4779-b83b-18aac338a231 ### Additional Context _No response_ ### Operating System macOS ### Operating System Version _No response_ ### Web Browser Chrome ### Browser Version Version 131.0.6778.109 (Official Build) (arm64) ### Build Version Version: 2024.11.2, ### Issue Tracking Info - [ ] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

southerndoc · January 9, 2025, 9:41pm

Hopefully this gets fixed soon. I can’t use Canary builds on my computers due to work requirements.

Nail1684 · January 11, 2025, 7:55pm

… there is some news from a Bitwarden developer from the GitHub issue (just posted there):

(here the direct link to that message: Bitwarden extension is very slow. · Issue #12286 · bitwarden/clients · GitHub)

Demerre · January 13, 2025, 7:46am

Unfortunately, it’s still not working properly for me after renaming that…

Nail1684 · January 13, 2025, 1:27pm

Just to forward it to here again (as I receive email notifications of that GitHub thread now ): there are two new reports now, that suggest, that removing Chrome and a fresh install of Chrome worked for them.

PS: And the last few people wrote there, that also other extensions on Chrome showed a similar slowness etc., indicating again, it very likely is a Chrome issue.

Nail1684 · January 13, 2025, 4:06pm

Another update from a Bitwarden developer:

Tornado · January 13, 2025, 6:11pm

This is the solution! Thanks!

Povi · January 16, 2025, 1:16am

Previously logging in took a bit longer for me. Today I updated Chrome (132.0.6834.84), and I can feel a significant difference on both Windows and MacOS devices, Bitwarden opens immediately after clicking, with instant biometric login.

southerndoc · January 16, 2025, 2:40am

The first time I opened it was just as slow, but subsequent times seemed to improve.

Demerre · January 23, 2025, 6:41am

WIth the version Version 132.0.6834.84 (Official Build) (arm64) it seems it’s fixed now!