Change in Admin permissions, impossible to delete logins

We woke up today to a huge hassle, which cost us half an hour of work time from two of the lead programmers. It became impossible to delete items which were in the Organisation Vault. We could still delete items which were in our Personal Vault.

Last week our admins could delete items. For some reason Bitwarden has reset everyone’s admin permissions.

Fortunately this advice works:

To delete organization items, you must have “Can Manage” permissions to the collection from which you wish to delete items. To check/modify your permissions, log in to the Web Vault, open the Admin Console, click on “Members” in the left-hand navigation menu, then click on your account name in the list of organization members. In the “Edit Member” pop-up, open the “Collections” tab, where you will see what permissions you have for each collection in the organization.

Once you have set your permissions to “Can Manage”, you should be able to delete organization items as usual.

From the Bitwarden team, Priya is wrong (in bold). We did not change anything and our permissions changed.

This is some kind of horrible Enterprise level voodoo. To retroactively remove admin permissions for everyone means a huge amount of wasted time troubleshooting.

The same helpful soul who provided the solution two quotes above, had some horrible advice in the same post.

[quote=“grb, post:2, topic:76642”]
If you wish to communicate directly with Bitwarden, please use the contact form available here. This is a community forum, and although Bitwarden employees sometimes participate in the forum, most participants here are just fellow Bitwarden users/customers (myself included).
[/quote]

Let me tell you @grb if this original post were not up, along with your answer, we’d still be tearing our hair out and cursing Bitwarden for making it so hard to delete obsolete logins.

There’s some sick mania among US software vendors to take forums offline and do all support in private messaging (worst case Discord or Slack servers). Community help, where we can search and help one another is absolutely the best. These days we specifically look for software where there is an open community and avoid software where there is none.

This doesn’t help us with vendors who start with Github issues and with a forum who then close it all down, since we’ve already invested. But it will stop us from recommending such vendors and will make us think twice about renewing or upgrading their services.

The point is that this forum and Bitwarden’s open communication and community are a big part of why we’ve used Bitwarden for six years with very high satisfaction.

Please do not continue to disrupt our existing settings and installations to add enterprise features. Please make sure your moderators have the correct information about changes (Priya did not).

Making the web work for you, Alec Kinnear

PS. @mods I would have posted to the existing topic but I can’t. Feel free to move this post over.

A post was merged into an existing topic: Why am I suddenly unable to delete org entries through the browser extension?