Android Bitwarden apps login error: We were unable to process your request. Please try again or contact us

Ask the Community Password Manager
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1

I am not sure if this issue is a bug, a misconfiguration, or a misunderstanding on my part. Let me explain the background.

I self-host the Bitwarden server. Initially, when I only used the master password for authentication, everything worked fine. However, after I added 2FA (Authenticator App), problems started to arise.

I tried read this forum post: Android App "We were unable to process your request. Please try again or contact us"

  1. Windows Bitwarden App Bypasses 2FA
    When I log in to the Windows Bitwarden app using my master password, it bypasses 2FA entirely and takes me straight to the vault. However, when I log in to Bitwarden through Google Chrome, it asks for 2FA, as expected.
    I tried the following steps but with no success:
  • Deauthorized all sessions via the Bitwarden web interface on Google Chrome.
  • Waited for 1 hour before retrying.

The issue persisted. The Windows app still bypasses 2FA and directly accesses the vault. I can create new passwords in the app, and they sync properly to the web interface.

  1. Browser Extension Issues (Google Chrome)
    When I tried to log in via the Bitwarden browser extension, I encountered an error (unfortunately, I can’t remember the exact error code). I tried the following steps:
  • Reinstalled the browser extension.
  • Deauthorized all sessions via the Bitwarden web interface on Google Chrome and waited for 1 hour.

After these steps, I was able to log in to the browser extension. However, like the Windows app, it no longer asks for 2FA.

  1. Android App Login Fails
    I cannot log in to the Bitwarden Android app. It shows the error message:
    “We were unable to process your request. Please try again or contact us.”
    I tried:
  • Reinstalling the Bitwarden app.
  • Deauthorizing all sessions via the Bitwarden web interface and waiting for 1 hour.
    Unfortunately, none of these resolved the issue.
  1. I checked for updates using bitwarden.sh commands (updateself and update) and updated the server.
  2. I ensured that my host OS and its packages are up-to-date.
  3. I confirmed that all Bitwarden clients (Windows app, browser extension, Android app) are running the latest versions.

Despite these steps, the issues persist.
My network setup is relatively complex:

  • From the internet → My router → Main reverse proxy → Bitwarden host → Bitwarden VM’s Nginx server.
    I checked the logs for all reverse proxies in the path, but I found no relevant errors.
    I also checked the logs in bwdata/logs, but there are no relevant errors there either. Is there a specific configuration needed to enable detailed logging for login errors?

The Only Hint I Have:
While inspecting the browser console (via F12), I noticed this error:
“Error: WebSocket failed to connect. The connection could not be found on the server, either the endpoint may not be a SignalR endpoint, the connection ID is not present on the server, or there is a proxy blocking WebSockets. If you have multiple servers check that sticky sessions are enabled. at s.onclose [as __zone_symbol__ON_PROPERTYclose] (WebSocketTransport.ts:136:28)”

I will provide more information if needed. Any guidance or suggestions would be greatly appreciated! - Trisorn Thanamok

2

i’ve the same issue.
on Macos browser extension and application works
Only the Andorid app have this issue

3

@cansuper Welcome to the forum!

And Sorry for the delay…

Please post a screenshot of your “Admin Dashboard”: Versioning | Bitwarden Help Center

4

@Federico Welcome to the forum!

Please also post a screenshot of your “Admin Dashboard”: Versioning | Bitwarden Help Center

5

Two days ago, the Bitwarden Android app was working fine, but suddenly it couldn’t access my vault. After uninstalling and reinstalling, it is still having the same problem. The message says, “We were unable to process your request. Please try again or contact us.”

6

@Dkastet Welcome to the forum!

@cansuper @Federico @Dkastet You all can also try to 1. deinstall the mobile app (again), 2. delete the local storage (Storage | Bitwarden Help Center – in Android you could also go into Settings → Apps → Bitwarden, and delete the data there before you deinstall the app), 3. reinstall the mobile app.

1 Like
7

And just to be sure, if you’re self-hosting, please update your server.

1 Like
8

I have the same problem. Then I tried to uninstall the latest bitwarden apk, and download the old version from github, then everything was back to normal. Then checked the “Admin Dashboard” based on Nail1684 suggestion, and found the vaultwarden version is old. After I updated the valutwarden by recreating the latest image, then the issue was resolved. So the problem is the vaultwarden Server version is too old.

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@mouse4u_G Welcome to the forum!

That’s the exact thing! The new native mobile app doesn’t work with older server versions. - Though, keep in mind, that this is a Bitwarden forum, and as welcome as you are here, look for help and “support” on the Vaultwarden sites, also with problems with every client, as long as you use Vaultwarden.

10

Thank you, @Nail1684, I realized that the problem was due to a misconfigured inter-VLAN communication, and I resolved it myself about half a month ago. I apologize for forgetting to close this topic earlier. Thank you again for your help.

1 Like