I recently converted to Premium which works fine on my computers, but my Android app doesn’t recognize it. Whenever I try to view an attachment it tells me I need Premium.
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Hi @jp0 - you will need to logout of the app and log back in again for it to recognize the upgrade in membership status. Let us know if that works for you! Cheers.
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That worked. Thank you.
The experience is very confusing. I bought the premium subscription and was searching for a way to show the TOTP code on Android, but couldn’t find it. Would it be possible to enable the features automatically or at least show a banner that informs users that they need to logout and login again?
Hey @mimi89999 The team has put in a fix for new users but existing users may still experience this forr the time being. In-app notifications are a great idea and definitely on the roadmap. The team will keep working on ways to make this process more seamless.
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I have a premium account for about 3 days but Bitwarden on android app doesn’t recognize it. For TOTP it says “Premium subscription required”. I have logged out and back in. Restarted my phone. No luck.
Never mind. Re-installing the app fixed the issue. Thanks.
I also had to reinstall to resolve this. Perhaps that detail should be included in the info when you convert to premium?
Hi @lcreed and welcome to the Community!
You can probably just close the Bitwarden app, go into the App Settings, and delete all the Storage associated with the Bitwarden app. This is still not obvious though, so it would be good for Bitwarden to document this somehow.
I tried several things. Logged out and back in after a force stop and clearing of cache. I did not clear all storage. Whatever the solution is to get the app to recognize the upgrade, that should be documented.
Good day. I’m experiencing the same issue. I can see the TOTP on the web but not on the Android App where it shows “Premium subscription required”.
I’ve deleted all storage info from the Android settings, uninstalled the app, reinstalled but keeps the same.
Anything else needed to show TOTP on Android app?
I’m in the same boat here. Reinstalled application. Removed beta version. Cleared cache and user data. Still says subscription required under the totp area
Same. Weird thing is that there are currently 14 logins where TOTP does work. They all (at least the more than a handful I looked at) work through the web vault
I too have this problem.
The strange thing is that only certain entries appear to be affected.
For example, my eBay entry shows the Premium subscription required message instead of the TOTP code. When I look under Verification codes in the vault, I see 70 entries, and when I open any of them, the TOTP code is displayed correctly. My eBay entry, however, is not listed among the 70 entries.
Clearing all data has not solved this issue.
For the record, this is not stemming from an upgrade from free to premium; I’ve been a premium subscriber for the last 5 years, and the subscription has not lapsed.
@Nail1684 Valid thought and one I had considered because the login that I first had this issue with is part of a collection. However, there are other items that are in the same collection that the TOTP works for.
I have a similar problem since today. On my computer, I can use TOTP, and all of them are displayed. On my phone, only 4 are shown, and for example, with my PayPal account, the app on my phone shows that a premium version is required. When I check on my computer, it works flawlessly. I’m a premium member since last december…
Ditto - Works on Web, says I need premium on Android app. I am a fully fledged paid up premium member.
I have tried log out, close, restart phone and log in again. Still not working
Is your ebay item, by any chance, not in your individual vault but part of a free two-person organization?
We have a known defect on Android that is causing TOTP not to generate for items in the free two-person organization vault, even when the user viewing the item has Premium.
But this used to be the case: premium features were not available for items in the free two-person organization vault.
Did this change? when?
Because now I see that TOTP codes are displayed in the web vault (not in android, indeed) for an item in a free two-person organization vault I use for testing.
But attachments are not available for the items in that organization vault.