Now that’s strange. I would check both username (i.e., email) and password character by character to be CERTAIN you have it correct. You would be surprised how many people are sure they have it correct then spot an error on closer inspection.
Also watch for special characters and international character sets - not all OS’s render them the same.
Restarted devices. Tried logging in twice while being very careful…no luck.
Logged off tablet and tried to sign on PC & mobile…no luck. But was able to log on the tablet immediately with same credentials.
All my devices are a bit old…but that shouldn’t matter…
Hi @smcewan0 are you using the desktop version, or the browser extension? Can you confirm the version numbers?
@bw-admin
On PC using desktop version:
Ver 1.31.3
Shell 16.0.7
Renderer 96.0.4664.110
Node 16.9.1
Architecture x64
On Android tablet:
Ver 2.16.2 (4334)
Tried signing in this morning. Got passed the Captcha on both PC and Mobile, however received “an error has occurred”
After completing the Captcha>verify it takes you back to the log in screen, then I clicked on LOG IN and the error message immediately came up.
Hello,
I am also affected by this scary issue.
The same problem occurs :
It all began when this hCaptcha appeared (never seen that before)
No, the captcha form is firs submitted and the message pop up when you click on “login”
My devices (Latest Macbook Pro) are brand new. Same problem. This is not related.
This happened to me this morning. I’m not happy that something Bitwarden introduced prevented me accessing MY VAULT.
Fortunately, without re-starting my computer or installing anything, it then started working after I had logged in here. It didn’t work with the web vault or Chrome add-on. Didn’t try anything else.
I have been away from this forum since the summer, as I have been busy on other things. Used to love chatting here, but no-longer have the time, sadly.
Please pull your socks up Bitwarden. My data is backed up, but having something which blocks me accessing MY VAULT is not a good development. Captchas are rubbish for number of reasons, I’m very surprised that Bitwarden has followed that deadbeat idea.
Hi @Davidz this error message is currently the result of an incorrect username, this issue is being tracked on Github here.
My problem was solved. I had a typo when originally creating my account, as a result an error occurred evertime I logged in using, what I thought, were correct credentials. Take the advice of @bw-admin and double check your account.
I am having the same problem.
“An error has occurred. Could not send login notification email. Please contact your administrator.”
(This error is produced from clicking ‘LOGIN’)
Hi Jeremy (@King) - welcome!
Actually, this sounds like a much different issue. Can you send more details on what kind of devices you are using (and OS versions), which Bitwarden app/client you are using when the error is generated, and whether you are using Bitwarden services on the cloud or if you are self-hosting your vault on your own server?
My laptop OS
PRETTY_NAME=“Kali GNU/Linux Rolling”
NAME=“Kali GNU/Linux”
ID=kali
VERSION=“2022.1”
VERSION_ID=“2022.1”
VERSION_CODENAME=“kali-rolling”
ID_LIKE=debian
ANSI_COLOR=“1;31”
Bitwarden Version 2.25.1
The error is generated upon clicking ‘LOG IN’ after entering proper credentials.
(Important to note: The error is not generated when purposely entering false credentials. Entering false credentials produces the expected wrong user/pass error.)
I am self-hosting Bitwarden on my own dedicated server protected by Cloudflare Pro.
My server’s OS
AME=“CentOS Stream”
VERSION=“8”
ID=“centos”
ID_LIKE=“rhel fedora”
VERSION_ID=“8”
PLATFORM_ID=“platform:el8”
PRETTY_NAME=“CentOS Stream 8”
ANSI_COLOR=“0;31”
OK, thanks. Are you running the official Bitwarden server software? Or is this something else, like Vaultwarden or bitwarden_rs? Based on your error message, I suspect the latter - is that correct?
© 2022, Bitwarden Inc. (Powered by Vaultwarden)
Version 2.25.1
Perhaps the issue is something like this? can't login to admin panel after update · Issue #425 · dani-garcia/vaultwarden · GitHub
Vaultwarden is not a product of the Bitwarden group. Your problem sounds like it server-side, so you should really approach their support for help.
I was able to login to my admin page and produce a diagnostic text
Your environment (Generated via diagnostics page)
Environment settings which are overridden: DOMAIN, SIGNUPS_ALLOWED, ADMIN_TOKEN
{
"_duo_akey": null,
"_enable_duo": false,
"_enable_email_2fa": true,
"_enable_smtp": true,
"_enable_yubico": true,
"_ip_header_enabled": true,
"admin_ratelimit_max_burst": 3,
"admin_ratelimit_seconds": 300,
"admin_token": "***",
"allowed_iframe_ancestors": "",
"attachments_folder": "data/attachments",
"authenticator_disable_time_drift": false,
"data_folder": "data",
"database_max_conns": 10,
"database_url": "****/**.*******",
"db_connection_retries": 15,
"disable_2fa_remember": false,
"disable_admin_token": false,
"disable_icon_download": false,
"domain": "*****://*********.******.***.******",
"domain_origin": "*****://*********.******.***.******",
"domain_path": "",
"domain_set": true,
"duo_host": null,
"duo_ikey": null,
"duo_skey": null,
"email_attempts_limit": 3,
"email_expiration_time": 600,
"email_token_size": 6,
"emergency_access_allowed": true,
"emergency_notification_reminder_schedule": "0 5 * * * *",
"emergency_request_timeout_schedule": "0 5 * * * *",
"enable_db_wal": true,
"extended_logging": true,
"helo_name": "****.***.******",
"hibp_api_key": null,
"icon_blacklist_non_global_ips": true,
"icon_blacklist_regex": null,
"icon_cache_folder": "data/icon_cache",
"icon_cache_negttl": 259200,
"icon_cache_ttl": 2592000,
"icon_download_timeout": 10,
"icon_redirect_code": 302,
"icon_service": "internal",
"incomplete_2fa_schedule": "30 * * * * *",
"incomplete_2fa_time_limit": 3,
"invitation_org_name": "Vaultwarden",
"invitations_allowed": true,
"ip_header": "X-Real-IP",
"job_poll_interval_ms": 30000,
"log_file": null,
"log_level": "Info",
"log_timestamp_format": "%Y-%m-%d %H:%M:%S.%3f",
"login_ratelimit_max_burst": 10,
"login_ratelimit_seconds": 60,
"org_attachment_limit": null,
"org_creation_users": "",
"password_iterations": 100000,
"reload_templates": false,
"require_device_email": true,
"rsa_key_filename": "data/rsa_key",
"send_purge_schedule": "0 5 * * * *",
"sends_allowed": true,
"sends_folder": "data/sends",
"show_password_hint": true,
"signups_allowed": false,
"signups_domains_whitelist": "",
"signups_verify": false,
"signups_verify_resend_limit": 6,
"signups_verify_resend_time": 3600,
"smtp_accept_invalid_certs": false,
"smtp_accept_invalid_hostnames": false,
"smtp_auth_mechanism": null,
"smtp_debug": false,
"smtp_explicit_tls": false,
"smtp_from": "******@***.******",
"smtp_from_name": "Vaultwarden",
"smtp_host": "****.***.******",
"smtp_password": "***",
"smtp_port": 587,
"smtp_ssl": true,
"smtp_timeout": 15,
"smtp_username": "******@***.******",
"templates_folder": "data/templates",
"trash_auto_delete_days": null,
"trash_purge_schedule": "0 5 0 * * *",
"use_syslog": false,
"user_attachment_limit": null,
"web_vault_enabled": true,
"web_vault_folder": "web-vault/",
"websocket_address": "0.0.0.0",
"websocket_enabled": true,
"websocket_port": 3012,
"yubico_client_id": null,
"yubico_secret_key": null,
"yubico_server": null
}
Again, I don’t think the Bitwarden community forums are appropriate if you are having issues with software from another provider, particularly software that seems to brand itself as being associated with Bitwarden whenthat is not true at all.