How about if instead you let us know what helped you? This would not only help users that encounter the same issue immediately but would also reduce the amount of support contacts so that they would have more resources to answer to other requests.
@Peter_H , Actually for this issue ,there is only a limited thing a user can do , like switching to a different network/device/method as indicated in first post. From what my person experience was , changing network didnāt solve the problem most times for me
Maybe a vpn connection could solve the problem by changing servers and escape any cloud protection filters. But i didnāt had access to one.
So the only option left is to contact support through registered email and provide them your IP address, method used, UTC etc after which they do make some changes at their end like whitelisting IP which solves the problem for users.
actually, support helped me, theres nothing i can do besides changing isp or using vpn as mentioned above
this is the support answer on how they resolve the issue
Your connection was flagged (false positive) by our security mechanisms and that prevented you from communicating with our cloud servers; We manually intervened to address this for you from our end.
āthats why the only way to solve the issue permanently is by contacting support, hope this helps
Thanks for the update. The thing is: If you have an internet connection that provides a new IP-address every day, this might be a cumbersome āsolutionā.
i have tried that, got several new ips, but still cant get through, maybe they blocked the whole block set of ips of my isp, contacting support is the only way to solve the issue since it will be annoying in the long run if i should do this and that just to access my passwords
They hopefully will find a better way.
@Brahma did it work? iāve been trying to login like 100 times, will try a couple of hundred times more just in case
My teamās been having problems for the last 30m or so. They just updated their status page to show āDegraded Serviceā. https://status.bitwarden.com/
Thanks for your patience everyone, the team is investigating.
I was getting this error but things are now working.
Clearly, the sensitivity of this security feature is too high and needs to be adjusted.
I am at work, not on a VPN, just our corporate network and unable to log into my account with the Access is denied
error.
Suggestion: there needs to be an option for us to override this, i.e. a push notification or email, asking if this was us trying to log into our account. If we answer yes, this would override this security feature from said IP address.
Many people use Bitwarden while on a shared network (corporate or personal) or a VPN (corporate or personal) service and still need access to our password vaults.
Simply put⦠it is NOT security to deny an authenticated and authorized user from their password vault⦠especially when they are a paying customer!
Please reevaluate this security feature!
I think you are assuming that this is the consequence of a security implementation, but this type of error can be caused by general network issues as well, perhaps even those out of the control of Bitwarden.
Thanks everyone, please know the team is actively investigating.
@dh024 in general, an access is denied
error is not a network/environmental error. This specifically tells me that I am making a connection to the service and the service is denying me.
If it read timeout
or unavailable
, then this could be a network/environmental error.
I donāt want to argue about it, but thatās still an assumption. And there are users who have already reported otherwise here on the forums. Cheers.
ToR Browser killed this in Edge Extension.
I was running the ToR Browser at the same time I was using edge with Bitwarden. Then this glorious error came my way. I was able to resolve this by quitting the ToR browser session. Note, I was NOT using bitwarden in the ToR browser. It would appear that I can do one or the other, but not both at the same time. I suppose for most people this is fine ā¦
I donāt want an admin to argue with me about this as they have with other people posting here. What I am concerned about is an extension in Edge being aware of the use of ToR by another browser on my system. I am not quite interested in tearing this extension apart right now, but maybe someone else will be interested in digging in to this.
This happened to me for the first time today. The strange part is that itās only a problem for Firefox. Safari, Chrome, Brave all work fine. So if it was an IP problem, Iād expect all connections from my IP to be a problem, but that isnāt the case.
Yes, I contacted customer service, but havenāt heard anything about it yet. I just recently switched to Bitwarden from Dashlane and this problem isnāt giving me confidence in that decision. I fail to see how this was caused by anything I did and the solution of changing IPs or connecting to a VPN is unacceptable.
Also, yes I did clear all history/cache and restart Firefox. Itās also a problem in a private Firefox window. Firefox has been working fine up until today.
And no, there is no browser plugin update for Firefox.
Thanks for your patience @fusionx86, did you receive an automated response back from the support team? You should hear back from the team shortly.
Thanks @bw-admin. Yes, I received a response about 6 minutes ago and Iām able to access the vault in Firefox again. Thanks for your help.