Created a free account for myself this morning and had no problems getting a complete window with all the Bitwarden options on the left side. Created the same type of account for my wife and all I can get is a small popup window which does not let me do some actions like importing. It does not take me to a full screen Bitwarden window and seems to only want to give me a small “add on” pop up window. What am I doing different or wrong?
It would help if you can describe any differences that you are aware of.
Does have have a different type of computer/device? A different browser? Which apps are you and she using (are you just using the web vault, or have you installed any of the client apps for mobile, desktop, or browser extensions)?
Can you take a screenshot of the “small popup window” and post it here (after erasing any private information that may be visible)?