Windows Hello bitwarden extension - face recognition: "Something went wrong"

Ask the Community Password Manager
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1

I authenticate with Windows hello face recognition to logon in the desktop app. It works fine.
When I try to do it in the browser extension it doesn’t work. I must type the Windows PIN. Face recognition tries to authenticate but stops. “Something went wrong”.
I’ve tried in edge, chrome, firefox and on different computers. No luck.
It has worked some time ago.

2

3 posts were merged into an existing topic: Unable to unlock browser extensions with Hello+face biometrics

4

Any progress on this? I’m experiencing this as well and can’t reinstall the extension every 2 days.
Do you want any logs? I want to assist you in anything needed or else I’m being forced to look for alternatives.
Please check this asap.

Windows 11 Pro
|Version|24H2|
|OS build|26100.4061|
|Experience|Windows Feature Experience Pack 1000.26100.84.0|

Bitwarden
Version 2025.3.0
SDK ‘main (50f5a17)’
Shell 34.0.0
Renderer 132.0.6834.83
Node 20.18.1
Architecture x64

Bitwarden Chrome extension
Version: 2025.4.0
SDK: ‘main (50f5a17)’
Server version: 2025.5.0

Chrome
Version 136.0.7103.114 (Official Build) (64-bit)

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Moved this post - as a duplicate - for deletion…