Windows hello authentication is not displayed

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1

Hello

I use Windows Hello with Fingerprint on my Desktop computer.
Now i want to set up Windows Hello on my notebook.

I installed bitwarden and after that i aktivated windows hello.
But in the settings there is no box where I can activate windows hello.

So i thought i can uninstall bitwarden, restart and install again.
But der are also no setting to set up Windows hello only pin.

Thanks for Help!

1 Like
2

Note

If you do not see the option to enable Windows Hello within the Desktop preferences, you may need to install the Microsoft Visual C++ Redistributable.

Source:

2 Likes
3

Thanks!
That is the solution.

4

Can I just say a big thank you for sharing this. This also resolved the issue for me!

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5

Thanks for raising this I was encountering the same issue and your question helped me find the solution.

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6

Hey guys, I can’t use Windows Hello to unlock my vault. The option won’t appear in the settings although I’ve been using it for a while. I tried uninstalling the software, downloading the redistributable, but nothing worked so far. I believe it stopped working after I updated BitWarden to the latest version. Any idea ? Thanks

7

Welcome, @Gautier30!

Are you using the Microsoft Store app, or the direct-download version? Windows Hello is currently only supported in the direct download version.

8

Thank you for your answer! I’m using the direct download version. Never tried the Microsoft Store app before. I use the biometric sensor to unlock my laptop, so Windows Hello is working on this machine…

9

Hi, got any solution to my problem? Thanks :slight_smile:

EDIT: I just launched the desktop app and found the Windows Hello option was available again. I did nothing special to fix this, I guess some sort of magic happened :sweat_smile:

1 Like
10

Sometimes the mystery of the restart is hard to explain :slight_smile:

magic

11

Unfortunately this hasn’t worked for me. I have:

  • installed the x64 and x86 (just in case) redistributables
  • uninstalled, rebooted and re-installed Bitwarden desktop app
  • added my user account to the admin group to re-install Bitwarden (in case elevation as a different account caused a problem)

but I still only see the Unlock with pin option - this is despite logging in to Windows with my fingerprint.

Are there any troubleshooting steps that anyone can suggest?