@Showoff Welcome to the forum!
Your problem is difficult to diagnose. It is not a problem with Bitwarden’s Web Vault app, since other users can access their Web Vaults without problems. Perhaps there is a problem with your account.
Which of the Bitwarden programs (apps) are you using currently? The Desktop app, the mobile app, or a browser extension? Also, what browser are you using, and what operating system are you using? Answers to these questions will allow us to provide more specific advice.
For now, my suggestion would be to do the following:
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Use your Bitwarden app (program) to create an export of your vault contents. You should specify “.JSON” or “.JSON (encrypted)” for the file format. If you choose to make an encrypted export, you must select the option “Password Protected” (not “account restricted”) as the export type, and you should make sure that you securely store a copy of the file password.
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If you have a Premium subscription and have attached any files to your vault items, then you should download a copy of each file. If you are able to use the Desktop app or a browser extension, then you can use the search expression
>attachments:*to find all items that have file attachments. -
Go to https://vault.bitwarden.com/#/register, and register a new Bitwarden account, using a new email address (one that you currently have access to). Make sure that you accurately write down your new master password on a piece of paper. If everything is OK with your computer and your internet connection, you should now be logged in to the Web Vault for the new account.
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To be certain that everything is working, you should log out of the Web Vault, restart your browser, and log back in to the Web Vault using the new account email and password. If this works, then you know that there has been a corruption of the original account, and that this was the reason why you couldn’t log in. If you cannot log in to the Web Vault for the new account, then there is a problem with something on your computer or in your internet connection.
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If the new account is working, then import your exported .JSON file into the new account.
Unfortunately, without access to the old email account, and without the ability to log in to the Web Vault for the old account, there is no way to delete that old account. Thus, it would be a good idea to start changing passwords for the accounts that are stored in your Bitwarden vault, in case the old Bitwarden account is ever compromised in the future.