A mobile banking app I use just had a big update and now BW doesn’t recognize the app when I launch it. When I follow the advice for “Obtaining URIs for mobile apps”, the form is completely blank, no URI or anything.
BW had no problem with the previous app and doesn’t have any problem recognizing the website.
Any ideas for what I can do/try now?
Feel free to contact support with the app name, or report the autofill issue here for the team to review.
Thank you. Issue reported via Google Docs form.
I haven’t heard anything from support on this issue. Do I need to be more patient or is there another way of getting help on this?
If you indeed (only) mean the “autofill issue report”: that form doesn’t ask for an email address or any other contact info = it remains “anonymous”. Therefore, you can’t hear back in that case.
Perhaps it would be helpful to add that, if @mmr61 has not already done so, they should contact Customer Support using the form that is available at this link:
Thanks for the feedback @grb. I had already done that. 