Unlock with biometrics does nothing

Hello,

since recently, when I click the “Unlock with biometrics” button in the browser extension I see something happening in my MacOS dock (something appearing and instantly appearing) but then nothing else happens. The button stays grayed out and cannot be clicked again. This is happening on Edge but not on Safari (where the fingerprint prompt appears with me even have to click the button).

I also noticed that the extension in both browser (although on same laptop) are different: the Edge one has the profile icon in the upper right corner whereas the Safari does not. So maybe this is an extension version related issue?

Thanks!

After review I confirm the extension versions are different:

  • Edge: 2024.9.1
  • Safari: 2024.8.1

@nbonamy Hi!

Try to manually update to the latest desktop app version 2024.9.0.

I came here looking for a solution to this same problem. I’m on Windows, but still experiencing the same behavior mentioned. I had used the “Check for updates” menu in the desktop app and it was reporting it was already up to date. After coming here, I double checked my versions. Edge was at 2024.9.1, but the desktop app was at 2024.8.x. I manually downloaded the client, upgraded to 2024.9.0 and now it is working. Hope this helps.

Thanks. Isn’t the standalone installer version limited vs the Mac App Store version? 2024.9.0 still not available on the Mac App Store.

It’s been a full week and Apple still hasn’t published the new version on the app store. Pretty insane

I guess it’s there now.

Was finally able to update. Problem solved!

Thanks

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