For a long while, I’ve been happily using “unlock with biometrics” with the Chrome extension. However, for the past few days, it hasn’t been working for me. I’m not sure but this may have happened since version 2025.1.2 was launched. Here is what happens when I click Unlock with Biometrics. The fir…

I authenticate with Windows hello face recognition to logon in the desktop app. It works fine. When I try to do it in the browser extension it doesn’t work. I must type the Windows PIN. Face recognition tries to authenticate but stops. “Something went wrong”. I’ve tried in edge, chrome, firefox an…

Hello Mike and welcome to the community! This is unfortunately an on-going issue, try following the thread here: [image] Unable to unlock browser extensions with Hello+face biometrics Password Manager I have updated pretty much everything relevant since my prior post. T…

Any progress on this? I’m experiencing this as well and can’t reinstall the extension every 2 days. Do you want any logs? I want to assist you in anything needed or else I’m being forced to look for alternatives. Please check this asap. Windows 11 Pro |Version|24H2| |OS build|26100.4061| |Expe…

@mikegnorp @Neuron5569 I now moved your posts into this thread.

Still an issue for me. Posted temporary workaround works, unclear what state breaks the workaround. Sometimes it works for a few days, sometimes for a few hours. OS: Win11 24h2 26100.4061 BW App: 2025.3.0 BW Ext: 2025.5.1 Browser: Edge 136.0.3240.92

My Windows Hello facial recognition fails because the UAC window pops up behind the browser window and when I switch it, it fails. The Windows Hello PIN works still functions but it’s been over half a year since I was able to get facial recognition login work. It doesn’t work for the Firefox browser…

We’re approaching the 6 month mark since this topic was raised, and it’s far from the only one. Is there any acknowledgment or communication from BW on this issue?

Bug reports #13291 and/or #14608 may be relevant. Bitwarden reps have engaged with both threads. I would suggest that users affected by this issue should do the following: Contact support . Even if they are unable to solve the problem, you may get information about the status of the issue; cont…

This issue has been ongoing for months and the team still haven’t acknowledge this?

[image] xiixexe: the team still haven’t acknowledge this? The issue has been acknowledged by Bitwarden reps on GitHub, on Feb. 7 , Feb. 10 , and May 26 . This Community Forum is for the community of Bitwarden users (although Bitwarden representatives do occasionally participate, as well). As a…

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Unable to unlock browser extensions with Hello+face biometrics

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