This issue has been ongoing for months and the team still haven’t acknowledge this?
The issue has been acknowledged by Bitwarden reps on GitHub, on Feb. 7, Feb. 10, and May 26.
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Today, my windows desktop app updated to 2025.5.0 and things seem a bit better, but not perfect.
On these browsers, The windows security dialog does not pop-to-front, but it now behaves with Hello+Face.
- Chrome 136.0.7103.114 (Official Build) (64-bit) 2025.5.1
- Edge 134.0.3124.68 (Official build) (64-bit) 2025.5.1
- Firefox 139.0.1 (64-bit) Bitwarden 2025.5.0
On this browser, The windows security dialog is displayed front-and center and I can use Hello+PIN, but Hello+Face continues to say “Something went wrong. Please try again.”.
- Opera 119.0.5497.70 Bitwarden 2025.5.1
All on Windows 24H2 (OS Build 26100.3775), Bitwarden Desktop 2025.5.0
Seems like we are half-way there. I’ll take what I can get and hope that it sticks. Also, hoping that others can replicate the improved behavior.
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I didn’t follow it that thoroughly, but there are at least those two relevant PRs here (which also contain some discussion about the possible causes):
I’m also facing this problem since the Windows Security pop up didn’t show on top
The only workaround for me with Windows Hello Face is by:
- Covering my face when clicking “unlock with biometric” so the scan will fail
- Click on the Windows Hello pop up icon in task bar
- When it shows “no face detected…,” clik More Choice and select face. Uncover your face and it will scan again and the Bitwarden will unlocked
You can also click the Windows Hello quickly so you don’t have to do the step 3.
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