Unable to login at desktop clients after master password change

[Enzo_Barbaguelatta]

Hi there!
I just changed my master password after a while, and everything seems okay! I was able to login again to the web vault, and able to re-login at my Bitwareden mobile app. (With the new master password + 2FA).

However, I had issues with my both Bitwarden desktop clients (Windows and MacOS):

• Typing my new master password after opening the app says it was wrong. Ok, probably there is still leftovers of the old password (old password did not worked either), so I closed my session.
• Then trying to login again, login seems lasting forever both for Windows and MacOS! Around 5 minutes happens until I got the error “Incorrect username or password”.
• In both devices (Windows and MacOS) I can use web-based vault without issues, so I guess something’s wrong at app. Tried to uninstall and reinstall again, same results.

So, for any for the both desktop versions, there is any clues what’s going on? There is a way to see logs, if there is a more internal based error? Or there is another sort of issue here? I would discard password mistyping as I can login without issues at web vault and in my phone. Also, there should be some leftovers when uninstall the clients? Should I clean those to make it work?

App version:
Version 2024.10.1 Windows, 2024.10.0 in MacOS
Shell 32.1.1 in both
Renderer 128.0.6613.137 in both
Node 20.17.0 in both
Architecture x64 (Intel Mac)

Any ideas about?
Thanks in advance!

[Enzo_Barbaguelatta]

Just an update, after several hours I was able to log in.
Researching a bit, not happy about what happened, saw some github issues where Bitwarden team posted this:

Bitwarden has mitigated a temporary disruption to network traffic when logging into the Desktop client. Rules have been adjusted in our security settings to prevent false positives.

Everything should be back in working order now. Please reach out to us using our “Contact support” form located on our Help Center (Help Center | Bitwarden) if this is still occurring or if you are experiencing any other issues you feel may be related.

(src: Bitwarden Desktop forced log out and cannot log back in (works on website and browser extension) · Issue #11602 · bitwarden/clients · GitHub )

Seems I went into some sort of suspicious network filtering?
Anyways, I will leave this for any person running into this same issue.
Hope it helps

[Nail1684]

@Enzo_Barbaguelatta Hi! Glad, that it resolved itself. But the GitHub issue and the text of your citation are from last week.