Unable to login: An unexpected error has occurred

Hello,

After providing my email, master password and solving the captcha succesfully I get a message stating: “An unexpected error has occurred”. I’ m 100% sure I typed my master password correctly.

I have this problem on all devices (Ipad, smartphone, webbrowser).

Also seems like I’m not the only one facing this issue:

Is this a known issue?

Thanks

Hi @2233 - sorry to hear that you are having issues logging in to the Bitwarden apps.

You also mentioned logging in with the web browser. Do you mean the browser extension for Bitwarden? Or do you mean the web vault at https://vault.bitwarden.com?

If you are unable to login to the web vault as well, there are two things I can suggest to check on:

First, make sure that your email address is perfect and that the password you are entering is EXACT. You would be surprised at how many people discover that their email or password was just slightly off (e.g., missed a character in the email address or missed a capital in the password) and this was the cause of their issues.

Second, try logging in through a different network (e.g., different wifi, cellular network, VPN, etc.). If that works, then it has something to do with your network. For example, if you use a VPN service, there is a chance it has been blacklisted if the VPN network is associated with attacks.

If neither of those work, I would contact the Bitwarden CS team for help:

Good luck! :slight_smile:

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