Unable to Enable Biometric Unlock - Desktop Confirmation Not Appearing

Hi Bitwarden Community,

I’m encountering an issue while trying to set up biometric unlock for the Bitwarden browser extension. Here’s my situation and what I’ve tried so far:

Current Setup:

  • Bitwarden desktop app installed and active
  • Browser integration enabled
  • Chrome extension installed

Issue:
When I attempt to enable biometric unlock from the Chrome extension settings, I get a popup message saying “Awaiting confirmation from desktop.” However, the corresponding confirmation popup never appears in the desktop application.

Steps I’ve already taken to troubleshoot:

  1. Reinstalled both the desktop application and browser extension
  2. Cleared browser cache and cookies
  3. Restarted my PC
  4. Verified that browser integration is enabled in the desktop app

None of these steps have resolved the issue. The desktop confirmation popup simply never appears, making it impossible to complete the biometric setup process.

Additional Information:

  • Operating System: macOS Sonoma 15.1.1
  • Bitwarden Desktop Version: 2024.11.2 (33636)
  • Chrome Version: 131.0.6778.86 (Official Build) (arm64)
  • Bitwarden Extension Version: 2024.11.2

Questions:

  1. Is there a known issue with the desktop confirmation process?
  2. Are there any additional troubleshooting steps I should try?
  3. Are there any specific settings I should check in either the desktop app or browser extension?

Any guidance or suggestions would be greatly appreciated. Thank you for your time.

P.S same setup works ok on my macbook.

Best regards,
Mast3r