Hello! I have cleaned up some extraneous text from your post, and I will try to help you with the forum tags. But to do so (and for us to be able to assist with your issue), I will need the following information from you:
- I assume that this is in regards to an issue with the Bitwarden Password Manager, and not with the 2FA (TOTP) Authenticator app for mobile devices, but if you could confirm this, that would be great. Upon your confirmation, I will move your post into the appropriate section of the forum.
- On your computers, what operating systems are running (e.g., Windows, Mac, Linux, etc.)?
- On a computer, the Bitwarden Password Manager vault can be accessed using either a Desktop App or using a Browser Extension installed as an add-on to a web browser, or via the Web Vault app that can be accessed as a website in your browser. Which of these methods are you using to access your Bitwarden vault?
- Have you set up your own, self-hosted Bitwarden Server to connect to with the Bitwarden apps on your computers, or do you use the Bitwarden apps to log in to an account hosted on Bitwarden’s cloud servers (bitwarden.com or bitwarden.eu)? If your account is on a Bitwarden cloud server, which of the two servers did you register your account on (bitwarden.com or bitwarden.eu)?
Please provide your responses to the above four questions.