I’m having trouble troubleshooting a sync issue with Bitwarden’s desktop application on macOS. I have a personal Bitwarden account and a self-hosted account through my job. Everything syncs seamlessly across all my devices and both accounts except for my work account (self hosted), and only on the desktop app. Every time I attempt to manually sync, I get a “syncing failed” error. I have logged out and logged back in, countless times. I’ve completely removed the application and all cached files then reinstalled, but still no luck. I’ve tested it on multiple devices and am only encountering the issue on my work MacBook pro. My personal account syncs just fine on the device, but the self hosted account does not, however it does sync on the browser extension on the same machine. It’s been over a week of troubleshooting at this point and now I’m just desperate for any new suggestions.
I have also recently discovered that creating a new vault entry in the desktop app and manually syncing in the browser extension does in fact sync, but only in one direction.
Having the exact same issue here.
On my self-hosted instance, my vault syncs perfectly on the browser extension, on my iPad app and iOS app.
But in the main MacOS desktop app, it always says “Sync failed”. What’s strange is that I can create new items in the desktop app and those sync to the vault (I can see them in the browser extension), but it goes only one way.
The desktop app just won’t fetch the content of my vault.
I can’t figure out why, I’ve read just about every post on the subject. It’s so annoying that no one can answer, and it looks like the BW team has no idea how to fix this…
Had the very same issues with the latest versions.
Reverted the Desktop version back to 2024.2.1 - all good now… (took 2024.2.1 because I remembered this one to be working previously.)
Hope it works for you as well.
Having this same issue with 2024.6.3 on macOS Sonoma 14.6 using a self-hosted account on a Synology DS1815+.
Tried logging out of BW and logging back in (including browser extensions) - didn’t work.
Tried completely uninstalling BW and reinstalling - didn’t work.
Browser extensions work perfectly fine (can sync both directions).
Desktop app can sync up, but not sync down.
Hi, I have same issue with 2024.6.3, and after complete remove and install client with self-hosted account I don’t have any password in desktop client. In browser, and browser extinction everything work properly.
I also just tried uninstalling, deleting all locally stored data (link), rebooting, and then reinstalling. Same outcome: browser extension(s) work fine, desktop app can’t sync.
Just to get something into my desktop app, I figured I’d try exporting my vault from the browser extension and then importing the data (encrypted and unencrypted json file) into the desktop app. Have tried a couple times and each time, the desktop app fails to import. Error message says:
“Cannot read properties of null (reading ‘0’)”
Issue seems to be fixed now with v2024.7.1