Safari extension error logging in but mac app and website are ok

Ask the Community Password Manager
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1

Hi,
Could I please get some help?

Safari extension would not sync, then won’t log in.
“An error has occurred
Load failed”

Masterpassword is correct as copy/paste from extension (where error occurs) into Mac app or website works.
Email address was copied from the Mac app which is logged in.
Correct .com or .eu selected

Couldn’t edit an entry and it wouldn’t sync (errors).
Could edit in Mac app so went to sync the extension after to see if worked.
As it kept giving an error for syncing I logged out to log in again.
But it wouldn’t accept my masterpassword to log into the extension.
Deleted bitwarden app and deleted the files from local storage, restarted computer and installed again.
Problem persists, same error message.
What else can I do? :frowning:

Safari extension version 2025.3.2
Mac app version 2025.3.0
macOS 15.4.1

Thank you

3

Hello,
Thank you and I’m sorry to be ignorant but how do I do these?
This seems to be the latest version in the mac app store (updated a few days ago, and what it gave me to download again today). And the Safari extension is bundled with the Mac app.

The mac app will sync the vault ok, is that what you mean? (Bitwarden > File > Sync vault)

How do I reset browser permissions in Safari settings?

Thank you.

4

you should contact support here