Safari browser extension getting started popup?

adoomaloom · December 18, 2024, 8:44pm

I’ve noticed that quite often I am getting a popup website tab in my Safari browser and I don’t know why it keeps happening. It’s been happening for a while and I don’t know if anyone knows how to get it to not pop up? Sometimes it pops up multiple times like in my screenshot below. I have the Bitwarden extension in Safari enabled and also have the Bitwarden Mac app installed too (which is hardly open).

Here’s a screenshot of the tabs that open up.

grb · December 19, 2024, 2:49am

@adoomaloom Welcome to the forum!

Sounds like the bug reported here:

github.com/bitwarden/clients

Related to #11287: Bitwarden Safari Plugin don't stop open tabs

opened 06:22PM - 24 Oct 24 UTC

aamoh22

bug browser

### Steps To Reproduce Steps To Reproduce: 1. Install the Bitwarden macOS cl…ient from the App Store. 2. Activate the Safari Plugin from Safari's Extensions preferences. 3. Observe that the plugin intermittently opens new tabs displaying the "Getting started" page on bitwarden.com. 4. The issue occurs when the user is not logged in to Bitwarden, but also when they are not interacting with Safari at all. 5. After manually closing the tabs, they reappear after a while, seemingly every 1-2 hours. ### Expected Result Bitwarden should not repeatedly open the "Getting started" page in new Safari tabs. ### Actual Result The Safari extension continuously opens new tabs showing the "Getting started" page, even if such a tab is already open or was previously opened. This behavior causes an overflow of tabs in Safari, requiring manual effort to close them. ### Screenshots or Videos _No response_ ### Additional Context _No response_ ### Operating System macOS ### Operating System Version 15.0.1 ### Web Browser Safari ### Browser Version 18.0.1 ### Build Version 2024.9.0 ### Issue Tracking Info - [X] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

You can help by contributing to that discussion, especially if you are able to respond to the request from Bitwarden developer @addison Beck.

addison · December 19, 2024, 5:51pm

I’m Addison! You can respond to me here too if Github isn’t your thing. I’ve patched a bug that I think will fix this when it’s released in January, but I am looking for some helpful troubleshooting information from afflicted folks. Here’s my question from Github:

I’m working on troubleshooting this now. Can anyone on this thread confirm some configuration settings for me? I’m currently thinking the issue is related to the native messaging needed to facilitate touch id in the browser extension. Can anyone who experiences this that does not use touch id confirm that “Unlock with touch id” is disabled in the desktop app and browser extension?