problem with payment via bitpay

02/06/2024 I made two payments for a premium account via BitPay.
As far as I understand, the transactions were successful and have confirmations (162 and 214).

But the balance is still empty.
I’ve seen several similar issues on the forum that have been successfully resolved.
Please help me

Hi @Dimich21, welcome to community! For issues with billing, please reach out to our Support Team using the form in our Help Center and they’d be happy to help or take a further look.

How come I can’t see Bitcoin as a payment option in the payment methods section of my account settings? Is this only available in certain regions?

I used to wonder that. The form appears after you click “Add Credit” on the payment method tab.