A couple of days ago I purchased Bitwarden Premium. However, now it does not recognize my subscription anymore. In my Billing history I can see that I paid the fee a couple of days ago for a 1 year subscription. However, at the subscription page it now says “You have the Bitwarden Free plan” which results in me not being able to use TOTP and thus logging in to some of my accounts…
I have already tried logging out and in, used another browser, cleaned my cookies, etc…
@user355 Welcome to the forum!
You should contact BW support and describe this to them.
Those are good ideas – but as long as your BW account doesn’t agree with you having a premium membership, that’s not going to work… so, contact BW support… they should be able to sort this out, if something went wrong.
Ive just noticed the same, unable to use my Multifactor keys at the moment
@user359 Welcome to the forum! Did you try logging out and logging back in?
@user359 Welcome to the forum!
… and when you also don’t see the premium membership even in the web vault, then you should also contact BW support.
Somewhat related issue - Desktop version is showing no premium account after an update. Noticed it only because I couldn’t right click and archive. Did log out/in on the desktop. Online shows premium.
I messaged Bitwarden support and they identified and corrected the issue. Thank you for your help!
@springroBIT Welcome to the forum!
In your desktop app, could you please go to Account (in the menu at the top) → “Premium membership” and check what your desktop app says there?
AFAIK, the Archive feature is not live yet - and it may be a bug, that we even see the “Archive” entry in the menu at this point in time. (and that “upgrade popup” can be ignored for now)
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