Preferences Fail to Save

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1

The Preferences under Account Settings do not save. I get the message that says “Preferences updated” but the next time I log in, all the preference settings are back to their default value. I tried various browsers (Firefox, Chrome, Edge, etc.) and I also tried to log in from different computers (Windows, Linux). The preferences fail to save no matter what browser or what computer I use. I do not use any extensions and just log into Bitwarden (https://vault.bitwarden.com) directly. I can’t tell if this is just a lack of a save feature due to the software being immature or if it is an actual bug of some sort. Like I noted above, the actual software or browser configuration does not seem to matter. Preferences fail to save no matter what network or browser or operating system I am connecting from. Also, I am not using any kind of a VPN.

2

This is an issue with the Web Vault. Preferences will save if you are using the browser extension (but unfortunately, preferences saved in the extension will not be applied to the Web Vault).

3

August 21, 2024.

Preferences aren’t saving so this issue is still extant. Moreover, grb says that Preference swill save if you use the browser extension. However, I have added the browser extension for firefox and BitWarden does not recognize that the extension has been added. This is a circular problem. What gives?

Mac OS Sonoma, Firefox, BitWarden. Why is this problem persisting year after year?

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4

@catonfire Welcome to the forum!

What specific observation did you make that lead you to the conclusion “BitWarden does not recognize that the extension has been added”?

FYI, Bitwarden’s servers do not keep any records of where you have installed client apps or browser extensions.

After installing the browser extension in a new browser, it is a good idea to pin the extension (so that the browser extension icon is always shown at the top of the browser — for easy access, and for seeing the extension status at a glance). After you have pinned the extension icon, click the icon to open the browser extension pop-up window, and complete the login process. When you are logged in, go to the :gear: Settings section and configure the preferences for that browser extension the way that you want them.