Not receiving any emails for my OTP?

Ask the Community Password Manager
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Hi,

I’m not receiving any emails for my account. When I try to log in through the browser or the CLI, I don’t get the OTP email, although I can still log in using the app. Already tried re-sending the code multiple times, already checked junk/spam folders and still nothing.

I also tried creating a new account with a different email address, but I’m not receiving any verification emails for that one either.

Additionally, I attempted to contact support through the help page, but every time I submit the form, I only get a “Whoops, something went wrong” error.

Could you please help resolve this issue?

Thank you.

2

I just registered an account here because I was about to ask the same thing, no OTP code per email, although for me it’s for a first time login from a new device. Not sure if it makes a difference

After researching I realized that it’s happened in the past, Bitwarden problem. Maybe it’s happening again?

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EDIT: This issue should now be resolved.

For anyone asking about other verification options (such as authenticator app or security key), please see the list here, or learn more about log in and unlock with passkeys here.

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Estoy conectado a mi cuenta de Bitwarden con la extensión de Chrome, pero al intentar conectarme desde otro sitio, o al intentar configurar el 2FA Authenticator de Google, me dice que me tiene que enviar un mail con un código, pero no llega nada.

He revisado SPAM, todas las carpetas, usado el buscador y nada. El último mail de Bitwarden que tengo es “Upcoming login changes” de 2/2025.

¿No sé si es que están fallando los envíos de códigos? ¿O mi servidor de correo bloquea a Bitwarden ahora?

No sé, pero he intentado usar el form de soporte y tampoco funciona.

Ayuda!!!

Muchas gracias, un saludo! :slight_smile:

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— EDIT by @Nail1684: Translation (Google Translate):

I’m logged into my Bitwarden account using the Chrome extension, but when I try to log in from another location, or when I try to set up Google’s 2FA Authenticator, it says it needs to send me an email with a code, but nothing arrives.

I’ve checked my spam folder, all the folders, used the search function, and nothing. The last email I received from Bitwarden was “Upcoming login changes” from February 2025.

I don’t know if the code delivery is failing? Or is my email server blocking Bitwarden right now?

I don’t know, but I’ve also tried using the support form, and it doesn’t work either.

Help!!!

Thanks a lot, best regards! :blush:

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We’re experiencing the same issues here! My Chrome extension is fine but neither myself or my coworker can login via the site or desktop application. When we try, it says it is sending a verification code to email and it never arrives. I checked our Google Admin Gmail logs and the emails aren’t entering our system at all. The last emails from Bitwarden we received were on Wednesday (Mar 25th). I also tried to fill out the support form and got the same error.

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Thanks Dani, the team is working on this right now and should have it resolved shortly.

1 Like
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Hi ,
I forgot the password and when I request the password hint I do not get any email. I am 100% sure that I created the hint.
I wait since some minutes.
When I want to contact support I get an error

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Thank you.

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We are presently experiencing some service disruption with outgoing emails.

You can track the status here: https://status.bitwarden.com/

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Thank you. I’m getting the OTP email now but I’m still not receiving the email for creating a new account.

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The help center of the support site do not seem to connect to a customer support or chat site at all. Last night I renewed my family plan and the system charged me for the family plan and a corporate plan ($384!) and because I could not chat with support, I had to call my bank and report it as fraud. Is there another way to reach them? An internet and forum search results in nothing but the search site which shows as blank on multiple browsers and a different computer

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@SovereignRaver Welcome to the forum!

Were you able to contact BW support in the meantime?

As far as I know, there is no live chat option.

PS: I now have moved your post into a corresponding thread, as there was a temporary interruption of services yesterday, which should be resolved.

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Contact Support still does not seem to be functional.

Wanted to report that I’m getting an “Error 503” on links such as https://bitwarden.com/help/ssh-agent but not with links that have a trailing / like Bitwarden SSH Agent | Bitwarden

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@mopani Welcome to the forum!

Hm, that might be a caching issue on your side. (try deleting recent cache…)

I can open that Help site with and without the trailing / (opening it without the trailing gets forwarded to the trailing variant – works for me even in a private window without any previous cache).

And I just used the “contact support” form – sent them a “Sorry for the test, please ignore this” – that also works and I also got the usual confirmation email immediately.

1 Like
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Thanks, just tried again with private window, different browser, refresh, clear cache. disable any blocking… Still have no joy without trailing /.

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Must be a weekend. :grin:

Support link doesn’t click for me either – same tests as above. Shows a hand icon like it is a link, but nothing happens, unlike links below it. I’m not going to worry about it for now.

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Hm. Either that – or a regional network issue?!

I’m in Europe… and just tested it with my phone with cellular connection again, different browser… still no issues with the Help Site on my side :thinking: (didn’t (mis)use the contact form again, though)

1 Like
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When logging in I do not receive the OTP email from Bitwarden. I have verified my email, checked the junk folder, tried another browser, cleared my cache and still no email.
I even tried to contact support but the webpage is blank. What are my options? This is crippling me as I need these passwords for work. Any help would be greatly appreciated.
Thanks
Jon

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@kikbot Welcome to the forum!

I’ve just moved your post into this thread, as there was an interruption of service a few days ago. This should be resolved.

But it seems, you’re not the only one who still experienced this after that… See also the posts above yours. (though you can also see, that e.g. I can access everything without any issue)

@dwbit Could you check on this again?

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For anyone still experiencing an issue, please contact support directly, the form should be fully functional now, if not, let me know.